Matthew was so great! He got my car finished ahead of schedule knowing I was waiting and had to get to work. Given the previous issues and damage done to my car by negligent service techs at this location, Matthew calmed my anxiety about leaving my car. He was great to work with.
4/24/2021
Patricia W. VERIFIED CUSTOMER
Great Service. Will ask for him again.
4/24/2021
Ishani C. VERIFIED CUSTOMER
Great.
4/24/2021
Paula L. VERIFIED CUSTOMER
Great service. Very pleasant person
4/24/2021
Godfrey N. VERIFIED CUSTOMER
Good customer service, and quick service. Thanks.
4/24/2021
Francia N. VERIFIED CUSTOMER
Great service!!
4/24/2021
Colette . VERIFIED CUSTOMER
Second experience with Jennifer. She is a credit to your organization.
4/24/2021
Karl S. VERIFIED CUSTOMER
There was no nail in my tire and the diagnosis to replace the tire was not correct. Further the video showing a fake nail and my tire was a lie and misrepresentation of the situation. America Tire Company dismounted my tire after they couldn’t find a leak or the nail. They soaked my tire several times as they were puzzled on what the issue was, easily spending an hour on my car. Further there was no patch or plug. To me, this is fraudulent activity by your company.
What should’ve happened is someone could have told me how to reset tire pressure warning, instead of saying that a special tool was needed to recalibrate my computer.
I’m very disappointed in your service department and I don’t trust them. Sad that you put a bad name to Honda.
4/24/2021
Patrice B. VERIFIED CUSTOMER
I get Trinity most of the time when I go to Norm Reeves West Covina and she is awesome. She is nice, personable and just a joy to deal with. All tens in my book.
4/24/2021
Javier V. VERIFIED CUSTOMER
Norm Reeves Honda serviced my vehicle in a timely matter.
4/24/2021
Steph O. VERIFIED CUSTOMER
Samuel Tung was very professional and very helpful. He explained everything throughly and offered a new option of payments with is very helpful during the pandemic. I will return to Norm Reeves West Covina and hopefully be assisted by Samuel Tung.
4/24/2021
Darlene M. VERIFIED CUSTOMER
Very poor and unprofessional.
4/24/2021
Luis M. VERIFIED CUSTOMER
Excellent service, i love the text follow ups
4/24/2021
Guillermo V. VERIFIED CUSTOMER
Job well done
Prompt friendly service
4/24/2021
Bertha M. VERIFIED CUSTOMER
Good service and friendly people
4/24/2021
Kristy L. VERIFIED CUSTOMER
Thank you Trevor for being the best there is. Quick, efficient and professional. You’re an asset to the company!
4/24/2021
Caroline C. VERIFIED CUSTOMER
I liked that Thanh got me in and out , in time to make my appointment. He has always been honest me when it comes to my car.
4/24/2021
Rudy T. VERIFIED CUSTOMER
Julie knew exactly what the problem was with my car and it was taken care of thank you very much Julie
4/24/2021
Martha H. VERIFIED CUSTOMER
This is my second experience with Jason as my service technician. Both times were great experiences. He was kind, respectful, polite and patient. What he did not know he found out and my work was completed in a very short time frame. I would come back solely because of his customer service.
4/24/2021
Karen M. VERIFIED CUSTOMER
Ivette was very thorough in explaining the situation with my car.