Juan ****was spot on and assured me l would get my car back the same day. He kept his word. That made me happy. Thank you!
7/8/2021
Miguel B. VERIFIED CUSTOMER
Sam T. provided excellent customer service and was very communicative.
7/8/2021
Ruben D. VERIFIED CUSTOMER
Went to get a simple oil change, they lost my keys to the car and house it was so inconvenient and made me let for work,
7/8/2021
Francisco S. VERIFIED CUSTOMER
Thanks ramiro
7/8/2021
Melissa O. VERIFIED CUSTOMER
Thank you for taking care of me and my car in a timely matter. I appreciate the professional service provided.
7/8/2021
Bobbie Jean. VERIFIED CUSTOMER
Anthony Sanchez was great . He has awesome customer service skills
7/8/2021
Areal H. VERIFIED CUSTOMER
If it wasn’t for Gary, Justin(Manager) & Matthew, I would NOT have gotten my car serviced there because it was the WORST EXPERIENCE I’VE EVER HAD IN A CAR SERVICE STATION. The front desk (Sierra) exhibited poor customer service skills to just me and no one else because I interrupted her speaking to a friend. Then I was ignored while trying to get help by another manager (Mr.Bagga) who had the excuse of saying that he didn’t see me. However, we made eye contact multiple times in a very small office while he was just having a conversation with service employee. I was asking for help and he just walked away. Gary was the reason I didn’t walk away. Matthew was nice enough to request Justin’s presence for me to be able to speak to him about what happened. Not to mention that those three were there ones V who show me just the ounce of respect and kindness and I had been giving the entire time that I was there. Even with me being upset, I didn’t let the unacceptable behavior ruin my interactions with other employees or customers. I’m thankful for Gary being so great!
7/8/2021
Scott S. VERIFIED CUSTOMER
I am extremely upset by the service or lack there of. My 17 y/o son brought the car in for a scheduled oil change and tire rotation. I was sent a text by Gary that the car was received. From there I never received another update. When I got home, I saw the receipt and about lost my mind. A $100 service turned into a $1000 service and I, the owner of the car was never contacted. My son had assumed that Gary had called me to approve, but this never happened. I text Gary back at the number he had sent me a message at that morning and I have still not received a call back. Please have a manager call me to discuss… ****-****-xxxx.
7/8/2021
Raphael T. VERIFIED CUSTOMER
Overall I am satisfied with the service and Raul took good care of me.
Originally I was told that the car would be ready the same day (Monday). I received a call in the afternoon and was told that the car would be ready on Tuesday. On Tuesday I was told that you didn’t have the brake pads and the car would be ready on Wednesday.
The issue was transportation. On Monday, I wanted to get a rental car but since the car was going to be ready the same day I was planning on having my wife bring me back. Now I had to juggle transportation for three days.
Raul was apologetic and gave me a discount.
Again, I was happy with the service.
Thanks
7/8/2021
Dana K. VERIFIED CUSTOMER
Service advisor was not answering at all. Was not able to reach out at all after the service. It seems like to sends only an automatic message. Called multiple times but never received return calls. I waited more than a week to fill out this survey.
7/8/2021
Kathleen L. VERIFIED CUSTOMER
My air conditioner part it’s supposed to be under warranty is back ordered for a month and I called three times to check on it and nobody would return my calls. I always got a voicemail no matter what time of day I left a message for the manager with my complaint and he didn’t even take the time to call me back he just had one of his reps call me back. Nobody seems to care since it a warranty issue and you’re not gonna make any money off of it.
7/8/2021
Marci H. VERIFIED CUSTOMER
Raul has helped me maintain my Beetle since I purchased it in 2016. He has always been knowledgeable, timely and courteous. Thanks Raul!
7/8/2021
Edward J. VERIFIED CUSTOMER
Great customer service. The Sales person new exactly what I was talking about. The problem was solved i drove off completely satisfied.
7/8/2021
Priscilla G. VERIFIED CUSTOMER
A Great Big Thank You to Bryan Ortiz!!!!!!!!
7/8/2021
Luster M. VERIFIED CUSTOMER
From check in to then end of services Gary kept me well informed about everything related to the care of my vehicle. I really appreciate the attention and the consideration given to me.
7/8/2021
Fransico M. VERIFIED CUSTOMER
I like you guys service
7/8/2021
Janet R. VERIFIED CUSTOMER
John Le gave me excellent service. He gave good choice of words and thanked me. He did all that was requested and also went the extra mile. Very patient employee. I’ve been offered to go to other Honda dealerships for service, but I come to HB, so I can get John’s services. I’m very happy with John. Also, it’s good to know that I can trust John and Honda Huntington Beach to not load on the extra work on the car that may not be needed or urgent at the time. John is a model employee because he gets the job done with courtesy. Thank you ????
7/8/2021
Sergio G. VERIFIED CUSTOMER
Arcee did a great job in handling the process to have my car serviced. He explained what the service was to include. There was a nail in one of my tires and he got it taken care of. Great job. Thank you Arcee
7/8/2021
Stephanie P. VERIFIED CUSTOMER
Javier was very informative and polite. Super helpful
7/8/2021
Diane S. VERIFIED CUSTOMER
Only 1 thing is they could not wash my car after oil change and safety Ck as the car wash area is being torn apart to improve it. Was really looking forward to a clean car. This was not Evelyn’s fault.