The service advisor Danielle was AWESOME.
We have had awful experiences at the VW dealerships closest to us.
Damielle earned our continuing business for your dealership, even though you are over an hour away.
8/4/2021
Jeff W. VERIFIED CUSTOMER
Hello,
Kevin did an outstanding job yesterday. He was very nice and let me know they would check the whole vehicle and not just the battery. He also let me know that I need to get new tire and to bring my other Honda in for an oil change. I hope you guys have a great day!
Thanks
8/4/2021
William F. VERIFIED CUSTOMER
They are the best. everything done before time. Service writer Benito Torres is the best.
8/4/2021
James S. VERIFIED CUSTOMER
Took vehicle in and ask for oil change and tire rotation and we had to pay for this when done . Picked up van in a hour from them texting us telling us our van was done . Paid 69.00 dollars for the service and we lefted to go home . We stop on our way back home to shop and then my husband discovers our tires we’re not rotated at all and then it made us worry that the oil may have never been changed at all . So my husband told me it’s 4:30 pm let’s go back to Norm Reeves Port Charlotte Honda . We returned to Honda our service advisor was already gone but someone else was there and we had to wait again to get tires rotated and for them to check the oil and then got our van done but this should have never happen to us and we have complained about or transmission from day one of us buying the van and no one has ever done anything about this problem either. This makes me and our husband think that they are not working on our van at all . So if you have time that you can call us about what is going on with our van please call us at ****-****-xxxx James and Kim Shouse thanks again for this time to listen to us .
8/4/2021
Jon L. VERIFIED CUSTOMER
I drive a bit out of my way to get my service done at your shop. I appreciate the good work... And the staff!
8/4/2021
Virginia B. VERIFIED CUSTOMER
Juan was very personable, attentive and courteous. Wonderful service and all my questions were answered. Thank you!
The service was quick too!
8/4/2021
Charles M. VERIFIED CUSTOMER
Norm Reeves did an excellent job repairing damages done to my vehicle. I thank and appreciate their friendliness and professionalism.
8/4/2021
Terry M. VERIFIED CUSTOMER
Mr Riggs was unbelievably professional went the extra mile always kept me informed Pleasant you have a wonderful employee make sure you keep and please get more like that it was a pleasure doing business with you
8/4/2021
Mitchell B. VERIFIED CUSTOMER
N/A
8/4/2021
Tamara M. VERIFIED CUSTOMER
Samual was excellent. I give him a 10 out if 10. The bad part is… the problem I have should not be happening. It’s a sad time when you buy a new car and it can’t pass a smog check. I’ve been randomly driving around and doing all kinds of driving manœuvres to hit the mark so I get the golden ticket, yay you passed the SMOG test. You only had to spend a tank and a 1/2 of wasted gas speeding up, coasting, revving the Engine, “just keep driving” is what I’m told. Oh, sorry it didn’t work, drive some more. We don’t know what’s happening. It’s the computer that has to say “It’s Ready” This makes me hate my new car. Yes I’m mad. I want to love my car like I did my Element.
8/4/2021
Lenny D. VERIFIED CUSTOMER
Brian Salad is very nice and caring person , I leave my car there and ready in a little bit over an hour .Im very satisfied with him
8/4/2021
Nhan T. VERIFIED CUSTOMER
Nice friendly
8/4/2021
Allie G. VERIFIED CUSTOMER
Daniel was awesome!! Excellent customer service!
8/4/2021
Juan C. VERIFIED CUSTOMER
Great service, would go back again!
8/4/2021
Gilbert J. VERIFIED CUSTOMER
Arrived a few minutes before my appointment time. When I arrive it was it approximately 10 cars ahead of me. I asked the service rep if everyone ahead of me had an appointment. He said yes. I requested to speak with the Service Manager. When the Service Manager arrive I told my concern. He apologized and said people arrive either early or late for their appointment. He took my car ahead of others. Something needs to be done for those who arrive on time for their appointments without dealing with management.
8/4/2021
Grace G. VERIFIED CUSTOMER
The whole experience was excellent! Very nice young man. Definitely will go back to the dealership and this person.
8/4/2021
Colin K. VERIFIED CUSTOMER
Thank you.
8/4/2021
Miguel P. VERIFIED CUSTOMER
Joshua Martinez was really nice, helpful and profesional He know his job very well and answered my questions, I’m giving him 10 for the job preformed.