The Car Group

I am very satisfied with the customer service I received today from Robert. I’m glad he was the one to assist me, my car was done within a hour: it was great!

Nathan had the car ready before he said it would be.

Excellent service thank you

Service was professional and efficient. Nathan handled all issues with care. Thanks!

There’s no person I trust with my vehicle except for Kevin. He is the absolute best. Thanks as always.

Rep was professional and courteous

I waited over an hour for an oil change but that was not the issue. The issue was that after realizing it was taking way too long, (because I saw my car raised up and 35 minutes later, saw a different car raised in the garage) I went looking for my car and it was parked against the wall in reverse. I asked an associate where Sandra was and if my car was ready. He said she went home and that my car had been ready for a while. It was very disappointing having to be sitting in the lobby for who knows what amount of time. The associate with 2 other associates had to look for my keys and paperwork. I left very upset Sandra just got up and left and I was left sitting, waiting for some sort of communication and acknowledgement.

Great Service

Exceptional! I love the customer service today,

Juan was excellent

Thanh greeted me right away. Provided a quote of estimated time of completion for the work and it was performed under that time frame. Thank you Thanh!

He was Welcoming, and kind.

Friendly and efficient

Well I feel mad every time I go to change the car oil. Some mistake happened to the car I spooked to the manager last time he lough when I made a complaint. I stop my moods. But today so nothing happened. I took the key ???? out and put it in a pink hanger. I open the inside glove compartment and I took my driven car cámaras ???? and lack the glove compartment. At last left the key hanging on the passenger sit. I took the person who help me! I told him and shows where I left the key ????. I left I comeback I did see the key on the hanger I saw the glove compartment I saw the key with out the black beeper (alarms control) I was looking fine for minutes and I found the black part on the passenger floor. The glove department was unlocked. I got mad but I can talk. For 3 years I been having problems with poeple and who do I he job are very low class. My family coming from Toyota dealer. Never had problems. You should go Toyota in Downey if something wrong they listen they apologize to any mistake. But Honda doesn’t have a good president professional as worker or person. I know the person who help me is the first person who see this note ???? I never do this is my first and last I don’t care ???????? you guys education if loose clients I don’t care. Is last time I make feedback to Honda in Cerritos but I copy and paste on Pinterest, Yelp, Facebook, Instagram, and Twitter. So people know Honda in Cerritos are bad. But people just want quite and is why nothing of this matters changed. Like is not management around. And yes ask the last manager I spook he is worse than any person I have made in my life.

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Great service

Very polite and very helpful with explaining what I needed to get done.

Mr Sanchez was very helpful and courteous. My car was taken care of quickly and I feel everything was done in an efficient and professional way Thank you for great service!! Evelyn Martinez

Lilia was great to work with. Very happy with the service

Great service!!