The Car Group

Excellent

Javier was great! He made my visit smooth and quick.

I was very pleased and satisfied with my adviser

John went above and beyond to work with my work schedule. Thank you for requesting a Lyft for me to work and back to the dealership. Best customer service!

Your service representative was kind and courteous, a pleasure to deal with. The service liaison is a very important job and Bryan Salas fits it to perfection. I will continue to service my car at Norm Reeves as I look and see your crew are respectful, attentive and don’t bs the customer. They are good to their word which us rare these days. It is refreshing when someone tells you that your car will be done a certain time and that information is spot on. I truly respect that…. Thank You for a very positive experience ????

Miguel was super generous anf very helpful and made my experience wonderful. I would definitely come back! He communicated efficiently and updated me with all my car needs! He deserves a raise! Thank you miguel !!!!

Trevor was really nice and the service there was excellent thank you

Great service! Julie was great.

Awesome Experience

Benito torres is an asset to your company

Julie was very nice. Thank you

I am very satisfied thank u

Finished in 1 hour as promised.

I had to wait almost 4 hrs for a simple oil change and tire rotation, which was 40 mins over the already 3 hrs long estimate . I could have easily gone to Just Tires and waited an hour or two for the same thing and they include free tire rotation for the more expensive full synthetic oil service instead of charge $24.95 which is ridiculously overpriced for tire rotation. So no I was not satisfied with my service, far from it.

Things went smoothly and efficiently. Raymond explained everything well.

Terrel did good, my concern is with your service tech that worked on my CR-V. My appt was for oil/filter, tire rotation and your multi point inspection. I was advised this work was done and to pick up my car. I checked my car on the way to see Terrel. I marked the drivers side front tire before dropping off for service work. The drivers side front tire was still drivers side front tire indicating it had not been rotated. I went inside and told Terrel I wanted the tires rotated and they still needed to be rotated. Terrel looked at the invoice and said it’s been done. I told Terrel how I marked the tire and we both went outside to verify. Terrel said he’d take care of it and drove my car back to the bay where the service tech then rotated the tires. I asked Terrel what happened bc the invoice had charges for the tire rotation. Terrel said the service tech was new and told him my tires looked to have even west so he didn’t rotate my tires. 1st, the tires are even because I routinely rotate my tires, 2nd, why was I charged tire rotation when the service tech did not rotate my tires? Terrel then adjusted the tire rotation charges off my invoice, which I paid then returned home. Upon arrival at my house I popped the hood to check oil level. Oil looked clean & level was good, then I noticed the cap for the windshield washer reservoir was off and the reservoir was not full. I added a half gallon of windshield washer fluid to the reservoir before it was full. So now I’m wondering if your service tech changed the oil filter or if he didn’t do that too. I’m reporting this bc I think you should know what happened and take action to prevent this in the future. Terrel made the tire rotation good after we “caught” the service tech not doing the work I requested. Not filling the washer fluid reservoir was sloppy or uncaring, I’m still wondering about the oil filter and now that I’m writing this I better check air pressure in my 4 tires tomorrow bc I don’t know if your service tech really checked my tire pressure. I’m disappointed in the work performance of your tech, I expected better to say the least. Terrel was responsive and courteous. Mike Dougherty cell #****-****-xxxx

Everyone at this place was amazing! Would highly recommend and will be going here again in the future!

Great professionalism and follow through kept me appraised all the way

Great customer service staff.

Brook is great - so sweet & definitely a breath of fresh air - need more that have her energy & friendliness!