Candace was very nice and thorough. She was knowledgeable of my vehicle and explained the repair that would be done. After finding out the amount of time that it would take for the repair I was offered a loaner vehicle. Candace explained that if the vehicle would not be ready on Monday she would give me a call to inform me of the expected completion day which she did. I was notified on the date that my vehicle would be completed continuously with updates and an estimated time when I could pick my vehicle up which wound up being very correct. She explained the work that was done on my vehicle, that it was no cost to me it was covered under the warranty. We opened and closed the sunroof after she walked me to my vehicle so I could see that it was repaired and properly working. There were a few other questions that I had about features of the vehicle which she did thoroughly explain and also recommend me to go online to learn more. Before I left Candace offered if I had anything else that I needed I could contact her for assistance.
8/27/2021
Anne B. VERIFIED CUSTOMER
Michael was super efficient, fully knowledgeable or what was going on with my car , GREAT COMMUNICATOR, I cannot express this enough after dealing with BMW who truly lack customer service , and communicating woth their customers ,
Super friendly , and professional employee
8/27/2021
David S. VERIFIED CUSTOMER
Service went smoothly. Staff was friendly. Done in 1/2 day. No complaints.
8/27/2021
Karen L. VERIFIED CUSTOMER
Nathan has been the best service representative who has helped my family in Honda (we have gone to both norm reeves irvine and rancho santa margarita). he exhibits awesome customer service, carries a very friendly tone and great whith follow through ( he texts for updates and and makes us customers feel very taken care of). nathan is awesome! i give him lots of kudos! thank you nathan!
8/27/2021
Patricia M. VERIFIED CUSTOMER
They always do awesome job
8/27/2021
Patrick C. VERIFIED CUSTOMER
Very very good ???? thanks
8/27/2021
Lena S. VERIFIED CUSTOMER
Armando went out of his way to help me set my blue tooth, so I can receive calls hands-free. Thank you,Armando
8/27/2021
Erik R. VERIFIED CUSTOMER
Polite, efficient, listened to concerns, provided solutions
8/27/2021
Marco G. VERIFIED CUSTOMER
Samuel was professional and friendly. Great experience
8/27/2021
Horngshi J. VERIFIED CUSTOMER
It is always a pleasure to work with Thahn.
8/27/2021
Sherylee L. VERIFIED CUSTOMER
Very friendly and helpful!
8/27/2021
Marilyn R. VERIFIED CUSTOMER
Very good.
8/27/2021
Megan C. VERIFIED CUSTOMER
Ramiro was really nice and loved his personality. Overall good experience! Thank you!
8/27/2021
John B. VERIFIED CUSTOMER
Excellent service with a big smile included. I will be sure to return in the future.
8/27/2021
Rodney J. VERIFIED CUSTOMER
Great service
8/27/2021
Chris B. VERIFIED CUSTOMER
Robert was great as always. Excellent customer service. Car was serviced and I was notified when it was ready
8/27/2021
Janet W. VERIFIED CUSTOMER
Even though this was the “longest” time I had to wait. What happened to Free Rental Cars, times have changed. I feel confident you guys did a good job and that’s very important to me. And my all time favorite employee Micheal V. remembered my name and stopped by to say hi.