The Car Group

Tony Lagos was very dismissive when I brought my car in on 10/18/25 and then my fiance took it in again on 10/23/2025. I had mentioned that my brakes were squeaking during the first visit and he tried to explain to me that when you back up from the driveway in the morning it can sometimes make noise without listening to any my concerns regarding the brakes. That is when I told him that the squeaking happens when I am driving up to a stop sign. He stated that he could have it tested. I also mentioned to him that my AC smelled like mildew. He said that he could do an AC disinfectant and deodorizing service. Once that was done he said that they weren't able to recreate the squeaking from the brakes and that my AC was serviced if there were any issues I could bring it back. I was still having issues with the squeaking of the brakes and the AC still smelled when I would use it. I scheduled an appointment for a weekday since Ashley had previously mentioned that if we wanted to get an AC diagnostic it had to be scheduled on a weekday. It was scheduled for 10/23/2025. My Fiance took the car to the appointment since I had to go to work. When he tried checking in he was told by Tony there was no appointment scheduled although I have an email confirmation for the appointment. He wasn't even checked in for the appointment today. He let Tony know about the AC and brake situation i was having. Tony then asked a mechanic to take the car with my fiance in it. They took around the block for the mechanic to let my fiance know that the back wheels were glazed and would continue to screech. He then let Tony know that I wanted the AC diagnostic ran on my car and instead of checking it in he turned on the AC at full blast. And ran his own diagnostic and let my fiance know that if he were to leave the car to diagnostic he they wouldn't find anything essentially.

Excellent communication and follow through.

Andrew was extremely helpful ! His kindness and knowledge was much appreciated will guarantee that I will return to Norm reeves Honda West Covina and work with him again

Excellent service

Informative and knowledgeable.

I have visited several times for manufacturer-related issues, such as an airbag malfunction, a noise under the steering wheel, loose and unconnected chrome bars at the front of the car, and peeling paint inside the area behind the driver’s side mirror. Each time, I have received attentive service from the staff. Among them, I was especially impressed by Mr. John’s service. He was very kind and asked detailed questions about the issues, then suggested effective solutions that made me satisfied. I have always liked the Honda brand, but I used to worry that some dealers might overcharge or make things complicated. However, since I bought my car from Norm Reeves Huntington Beach, I have been completely convinced by their sales and service teams. That’s why I decided to entrust my car to your dealership with a comprehensive 8-year / 100,000-mile warranty contract. However, there are still a few issues after the repair — the car had some oil stains and dirt marks inside the cabin, which were not there when I handed it over to the dealer. It would be better to clean the car thoroughly before returning it to the customer. Also, if possible, please wash the car both inside and out before delivery — especially for customers with long-term warranty contracts, who deserve special care. Thank you, Mr. John, and the entire Norm Reeves Huntington Beach service and repair team. I truly trust your thoughtful care and commitment to customer safety.

Benito has been my trusted service advisor for over twenty years. He is Norm Reeves Honda Huntington Beach. He is well deserving of a raise in his annual salary or a hefty year-end bonus.

John Beck is fantastic!

Satisfied with the job

Rudy is the Light over at Ford— His energy is unmatched, Brings a smile to everyone around him and is very personable feeling as if I have known him for years. Ask for Rudy next time you need service …

Great job

As always, great service.

Richard went above and beyond. I was always informed of any updates. Thank you!

Edwin always does his best to get me in and out

Q was great, with great customer service and support!

Good job

Appreciate you all for helping me take care of my car. Thank you!

Something wrong with your survey this is the second time had to write my comments. Richard seems to be knowledgeable in your field, respectful and communicative and punctual. Norm Reeves, should be very happy having him aboard.

My experience is that Viviana is consistently helpful and explains each repair or service item thoroughly. She also tries to get my appointment as close to my requested time as possible.

Trevor clearly explained the priority of suggested repairs. He understood that due to expense, I would be having the work done in sequense so he explained which one should be done first.