I was frustrated with waiting time during the procedure to do 15000 regular maintenance for my Vehicle. I was informed that it would take 2 hrs but ended up 3 hrs of waiting time. I noticed that I was the only person in waiting seat. I feel that service advisor should have notified me if it takes time for over an hour longer than expected. I feel I was neglected and was very disappointed with service
10/6/2021
Anna L. VERIFIED CUSTOMER
Juan was very nice and kept me updated about thing mmmm the situation. Would 100% recommend him.
10/6/2021
Victor R. VERIFIED CUSTOMER
Great and quick !!
10/6/2021
John R. VERIFIED CUSTOMER
Alex always provides exemplary service. This time was no exception.
10/6/2021
Nancy B. VERIFIED CUSTOMER
Just in for recall work. Gary was very friendly and personable. Arranged for Lyft ride. Contacted me when car was ready instead of my having to call to check. Unexpected and so nice to have my very dirty car returned clean.
10/6/2021
Robert D. VERIFIED CUSTOMER
Brian was very attentive and professional. He listen to my concerns and took care of the problem. This was my third time I had brought my vehicle for this issue, the other two times they told me they couldn’t find the problem and could do nothing for me. Suggested I speak with the service manager about my problem. I called several times to speak with him but always got his voice mail. I never got a return call. I then called Honda North America and they understood and was aware of my problem, they gave me a case number and suggested going back to service my car which I did with Brian. So far so good.
10/6/2021
Anna H. VERIFIED CUSTOMER
Very very nice. Kept me informed. Thank you
10/6/2021
Edgar Bryan. VERIFIED CUSTOMER
Anthony is always great! Never once have I been disappointed at Norm Reeves
10/6/2021
Fermin &. VERIFIED CUSTOMER
Viviane Saez is professional and helped us with courtesy. We will surely comeback and make an appointment with her when we need another service for our car.
10/6/2021
Ida M. VERIFIED CUSTOMER
Mr. Hansen was polite and well knowledge. He made it easy to understand the work on my car. Explained everything very well.
10/6/2021
Donna M. VERIFIED CUSTOMER
Very good job.
10/6/2021
Carmen S. VERIFIED CUSTOMER
Very friéndotela and excellent person
10/6/2021
Anthony L. VERIFIED CUSTOMER
Ricardo gave us good customer service. However there are a few things that I am still concerned about regarding my car that have been an issue for the last couple of years. I'm hoping with the service they were finally resolved.
10/6/2021
Scot B. VERIFIED CUSTOMER
I cannot say enough how amazing Jessica is. I trust her 100% and will be bringing both of my Honda's to her.
10/6/2021
Joel G. VERIFIED CUSTOMER
Tony was awesome and helped me fulfill the needs for my car. Thanks Tony!
10/6/2021
Sabrina N. VERIFIED CUSTOMER
Okay sure
10/6/2021
Ernesto A. VERIFIED CUSTOMER
Yes,I liked the help that míster Trevor was with me it was fast clear an efficient
10/6/2021
Miguel S. VERIFIED CUSTOMER
Great service and fast just what I like!
10/6/2021
Ashley M. VERIFIED CUSTOMER
Very professional and very knowledgeable about his job.
10/6/2021
Soraya N. VERIFIED CUSTOMER
He was very professional,knowledgeable, and friendly. He had a positive attitude.