Norm Reeve's always provide excellent
Customer Service.
10/29/2021
David . VERIFIED CUSTOMER
I picked up 4 new tires at discount tire and alignment too. Saved half cost you quoted for tires (but would have preferred your company do work if same cost).
10/29/2021
Kevin P. VERIFIED CUSTOMER
Arbenz is awesome. They should call him Awesome Arbenz!
10/29/2021
Julio L. VERIFIED CUSTOMER
The guy helping me was very rude and condescending when I was asking if a feature can be turned off. I had to call my husband over to take over because I no longer felt confused dealing with him. Rude, and on top of that lack of knowledge.
10/29/2021
Kenneth E. VERIFIED CUSTOMER
Excellent service - thanks very much!
10/29/2021
Moctezuma L. VERIFIED CUSTOMER
Im happy with your service
10/29/2021
Augustine R. VERIFIED CUSTOMER
pulled up into the service area and asked by 3 people if i’ve been helped already, such great service. John had my wife’s QX50 washed and ready for pickup a few hours later .
10/29/2021
Filadelfia A. VERIFIED CUSTOMER
Very satisfied with the service Paul Pham provided me, it was very easy to communicate back and forth about my car. That’s always a plus ????
10/29/2021
Cynthia C. VERIFIED CUSTOMER
Mitch was very pleasant, answered my questions and even gave me a tutorial on a couple features I hadn't used yet! Good experience.
10/29/2021
Patricia M. VERIFIED CUSTOMER
Very helpful
10/29/2021
Tsai-Joon S. VERIFIED CUSTOMER
Mark is an excellent advisor! He was very attentive when we discussed why I came into Honda. He wrote down every concern and comments I made. When he checked me in, he described what would happen during my service. When he had an update, he called and gave me options. Then a few hours later, he called and notified that my car was done and I could pick it up.
10/29/2021
Philip D. VERIFIED CUSTOMER
Thank you for the opportunity. As part of my recent visit I placed an order for 2 parts to replace the antenna on my Santa Fe. My service rep told me to pay 271.33 for the part and they would contact me when the part arrives. 15 days ago he called me and said the part wasn’t in yet and he would put an emergency order in. I haven’t heard from him since. I know things are taking longer with the shipping issues but if that’s the case I’ll be patient but communicate with me and tell me what is the status of the item. Don’t leave me hanging for 2 weeks and leave me to wonder if you forgot about me.
Can somebody please call me and update me on the status of the antenna I paid for on my Santa Fe.
Thank you for your assistance.
Phil Dykstra
10/29/2021
Blaze B. VERIFIED CUSTOMER
Gary Ohnesorgen was way above and beyond the usual customer service and care manager. Gary was communicative through the entire five months of service issues and warranty needs. He was very knowledgeable and gave great options and timelines. Every service manager should be more like Gary. Thank you so much for all your courteous help and service. I have made it a point to tell my friends about Norm Reeves Hyundai in Cerritos for great service.
10/29/2021
Craig A. VERIFIED CUSTOMER
Raul did a good job.
10/29/2021
Lela D. VERIFIED CUSTOMER
He was very kind and informative. He kept me updated throughout the entire day.
10/29/2021
Rosalind A. VERIFIED CUSTOMER
Ivan was GREAT!
It took all day but, well worth the time
Thanks Ivan