I had a great experience with Robyn she's very attentive and has an amazing attitude, thank u so much for everything.
11/1/2021
Yolanda M. VERIFIED CUSTOMER
As always it’s a pleasure to work with Benito, however, the mechanic who worked on my car is another story…I have to bring my car in once again after being serviced because of something they did wrong! Their carelessness could be a safety issue!
11/1/2021
Jonathan K. VERIFIED CUSTOMER
I was treated right. Thanks.
11/1/2021
Gloria C. VERIFIED CUSTOMER
Satisfied, thank you!
11/1/2021
Oscar R. VERIFIED CUSTOMER
Trevor is a great consultant.
11/1/2021
Sherry Mae. VERIFIED CUSTOMER
I'm very much satisfied with the service provided by Mariela Valdez. We were assisted quickly as soon as we arrived. She also explained thoroughly what they did in my car. Great customer service!
11/1/2021
Luis B. VERIFIED CUSTOMER
Great service! Explained everything very well. Made it very easy.
11/1/2021
Allison Z. VERIFIED CUSTOMER
Armando was wonderful, he kept me updated on the status of my car and provided excellent customer service.
11/1/2021
Ferdinand G. VERIFIED CUSTOMER
I’ve been sending my car for service there since 2006 and last Saturday is one of the not so good service i had experience with your representative Francisco Betado. I think he is not into customer service, never introduced himself not until I asked his name, never have a pleasant face doing his job and I felt uncomfortable speaking to him its just whatever never discussed anything to me about the status of my car and it is so funny that he sent me a tex message 2 hrs after i was at home already saying that my car is in good hands. It’s my first time to experience this kind of customer service for my decades of being with Ford dealership service. I hope you guys would have a constant training to your people on how to handle your customers with a pleasure. Thanks
10/31/2021
Melinda G. VERIFIED CUSTOMER
Thank you.
10/31/2021
Gary I. VERIFIED CUSTOMER
Tim was great. The work seems to have been done to specifications. Thank Norm Reeves for taking care of my problem. Took longer than expected, but it was worth the wait to have it done right.
10/31/2021
Donna M. VERIFIED CUSTOMER
Great customer service, and repair was completed in a very time fashion.
10/31/2021
Steven T. VERIFIED CUSTOMER
Excellent customer service and nice service representive.
10/31/2021
Anita W. VERIFIED CUSTOMER
I was discouraged with not being updated regularly about the status of my car. Additionally, I was informed that I would need a rental because my car would need to remain in service until the following day. I was sent to the hertz rental desk and waited and after at least 10 minutes learned that the agent would not be available for another 35 mins. I was assisted by a very accommodating young lady who works for Ford but sometimes assists Infiniti. I was provided a loaner because I needed to be at an appointment within that hour - thankfully I made it. The next morning I called and asked about the status of my car and was informed that it may be ready at 1:30p. I didn’t hear back that afternoon and called back and got a message machine. I left a message. After not receiving a callback after 2:00p I call back and as was leaving the second message received a call stating that my cat would be ready by 3:30p. When I came to pick up my car at 3:30p, it was in the wash. When it was returned to me it was still wet and there was still debris on driver’s side floor. I’m grateful that my car was serviced and eventually returned, however, the overall experience was a bit frustrating.
10/31/2021
Scott W. VERIFIED CUSTOMER
Manny Sanchez was helpful, polite and friendly.
10/31/2021
David C. VERIFIED CUSTOMER
Terrel had fantastic customer service! I will definitely be back!
10/31/2021
Virginia Y. VERIFIED CUSTOMER
Thanks
10/31/2021
Ashley N. VERIFIED CUSTOMER
Thabk you
10/31/2021
Ernie/ Anna. VERIFIED CUSTOMER
????
10/31/2021
Janet T. VERIFIED CUSTOMER
Armando Fonseca is very helpful and he was a pleasure to talk to. Highly recommend!!