From the minute I arrived, the service provided by everyone was excellent. Literally once I drove onto the lot there was someone to great me, asked why I had come in, explained my service advisor would be out shortly, told me where to leave my keys. Bryan was out quickly, we spoke briefly I left my car and he explained the timing, I was also in for an oil change he clarified whether to do the full service, tire rotation, fluid check, etc. gave me the difference in pricing and I left. The service time estimate was 2 hrs. However, I received a text and call an hour later explained the car was done, explained there were a couple recommendations for additional work with instructions on how to respond. Within 10 min. Bryan called to follow up. I declined the addt’l service items for today, all was fine-no pressure. The best part was when I arrived he explained my car was out front, which I had seen and I enjoyed paying the service rider vs having to go to a separate cashier like most dealers. Excellent service!! Very pleased.
11/3/2021
Romeo C. VERIFIED CUSTOMER
Excellent service given by Carlos.
11/3/2021
Aquina M. VERIFIED CUSTOMER
Miguel was diligent and courteous. Thank you.
11/3/2021
Dennis L. VERIFIED CUSTOMER
Arbenz Anton my advisor was great. He was very helpful, pleasant, polite and seemed to know his job well. He is an asset to the Norm Reeves team.
Dennis
11/3/2021
Charles B. VERIFIED CUSTOMER
Armando was totally helpful.
11/3/2021
Joshua E. VERIFIED CUSTOMER
Joseph Vargas gave an excellent customer service experience! Polite, friendly and efficient! 10/10 stars!
11/3/2021
Raymond A. VERIFIED CUSTOMER
Excellent customer service. My oil change was finished much sooner than I expected.
11/3/2021
John Y. VERIFIED CUSTOMER
The service on my Honda Odyssey was fast.
11/3/2021
Albert L. VERIFIED CUSTOMER
Matthew is awesome
11/3/2021
Bert T. VERIFIED CUSTOMER
Excellent service throughout the dealership.
11/3/2021
Asiya Sawda. VERIFIED CUSTOMER
Thank you Juan!!!
11/3/2021
Teng H. VERIFIED CUSTOMER
Today's service is very good. I am very satisfied. Thank you
11/3/2021
Adam V. VERIFIED CUSTOMER
Manny was very straight to the point. He took care of my vehicle right away and was very honest about the required maintenance. Thank you!
11/3/2021
Kathy . VERIFIED CUSTOMER
He was helpful and very friendly. He was knowledgeable about our issues and explained it to us satisfactory. We hope to work with him again.
11/3/2021
Tammy B. VERIFIED CUSTOMER
Joseph is always knowledgeable courteous and and always listen he's awesome thank you guys
11/3/2021
Shalini H. VERIFIED CUSTOMER
Robert was very knowledgeable and helpful.
11/3/2021
Roy M. VERIFIED CUSTOMER
Excellent job
11/3/2021
Sheila O. VERIFIED CUSTOMER
Viviana was extremely helpful, and efficient with good Follow up.
11/3/2021
Glenda J. VERIFIED CUSTOMER
Always so helpful and nice to clients .
11/3/2021
Linda M. VERIFIED CUSTOMER
Great service all the way around! Tony explained everything to me about what I needed for service. I had an air conditioning problem and he even explained to me that I should contact my insurance company because I was in an auto accident .And that possibly it would help me pay for the repair.Also got me a shuttlle home and back to pick up my car. The shuttle driver was very kind and respectful as well.
It’s nice to have great service, thank you!