The Car Group

Brian was great. The wait was not! I just wish I was given an updated time frame for when my vehicle would be finished.

Matt and the service team are very professional and great to work with!

Alex did a great job with my service request. He was able to answer my questions and addressed my concerns. I will be bringing my vehicle back to him for service. Very satisfied with my experience and his professionalism.

Ivette was very helpful and professional. Very good experience. I am happy I chose Norm Reeves Honda.

Christian was terrific! I was really worried about my oil but he promptly took care of the problem and that really eased my mind. Thanks again for great service! Jeff Hutter

Service Manager and Mike provided an outstanding customer service because they showed me what it was happening to my car. This car is a legacy from my deceased Veteran husband. Thanks

I am greatful for the efforts and patience, also the encouragement I received from Mr. Cruz, his attentiveness and concern made me feel special. All of the service department was very polite and respectful, thank you thank you for your service, assistance and concern. I would not go anywhere else. I am beyond satisfied.????

Wait is too long. But overall, I’m satisfied

Richard imaš so helpful.

Rear drivers side turn light again out. Now air conditioning is not functioning.

I had scheduled an appointment for 915am to get my car serviced. Unfortunately when I arrived at 9am, the driveway was packed with other customers and I didn’t get “checked in” until ~9:20 and then waited again until 950am to speak with Rep Trevor to get my car serviced. Trevor wrote on the paper that my car would be ready at 2pm, but verbalized that it would be more like 3pm (since I had a recall for fuel pump motor) and he said he would call within that hour so I can come pick my car up before 6pm when they closed. I waited until 2:55 to call and check on my car. Sara answered and when I asked about my car she said it was open on the screen but she would check with Trevor to confirm it was ready. Trevor did not answer and she said she would have him call me back. I did not receive a call back by 3:15 so my husband drove me back to check. I spoke with Bryan ~3:30 who said Trevor went home and he took over. He texted the mechanic who responded “another 45min”, he said I could wait in the lobby and he would come get me when it was ready since my husband still had work and was no longer with me. I waited until 4:30 to check in with Bryan since no one came to get me, according to the Rep who was next to him (I did not catch his name) Bryan went home and he would check on my car. He texted the mechanic again who said they are finishing up alignment and will be another 10min. I waited until 4:59 before I received another call from another Rep who said my car was done. Thankfully it only took 5 more minutes to pay for my car and drive off the lot. I understand it was a holiday (though Bryan mentioned he was informed at the start of shift that the team was fully staffed and prepared for the holiday), and the Reps themselves were very professional, however I believe “Date/time promised” and actual ready time should not be 3 hours apart. There should be a way to notify the customer if it will be later than promised. Thank you for your time.

MR. LAGOS WAS FRIENDLY AND WAS ABLE TO HELP WITH PROGRAMMING MY CAR KEYS AND GETTING AN OIL CHANGE LAST MINUTE, HE EVEN OFFERED A CAR WASH! GREAT SERVICE...

Great service from Paul

????????????

Benito is straight shooter, nice guy and a great communicator.

Service was quick and agent was very helpful

Paul went the extra mile to help me during my car service

Get team work.

Jessica Johnson gave me some of the best customer service! She also let me know what my car needed but never tried to force me to get the service done and I appreciated that so much.

Great service. I had a dozen errands to run yesterday and Javier got me in and out in just over an hour. High five brother.