The Car Group

I am very satisfied with the way Rafael Gonzalez Moran assistance in getting my truck service today. Rafael is my guy every time I need my POV’s to get serviced and he is very accommodating in helping me. I appreciate his willingness to help me in every way.

John was outstanding!

I had the worst service I have ever experienced at any car service department. I have taken my car in 3 times now for stereo issues and each time they either tell me they can’t recreate the issue or they can’t fix it. This time they tell me they fixed it but then as soon as I get in my car to leave I hear the same issue! You can literally hear it in the stereo and I have showed the issue to multiple people. How are you going to call me and say you fixed it but then when I go to leave I hear the exact same issue?! I spoke with a manager (Michael Vasquez) and he was extremely rude. He kept cutting me off when I was speaking with him and trying to explain the issue. I told him “why wouldn’t you call me and say we did what we could to fix the issue but it didn’t work, we now need to….” His reply to me was “we simply follow procedure.” Are you kidding me? You don’t take the extra step to try and fix the issues your customers are having? I also asked him “so if someone brings in a car with an issue, you follow procedure and if that doesn’t work you just give the car back?” His reply “yes”. I will NEVER go back to Honda cerritos, I can’t believe they are so unwilling to help me with my new car to fix the stereo! My car is only a little over a year old and should not be having these kind of issues. I never would have purchased this car had I known how horrible your service is.

Service was quick and Kellie was friendly.

Juan helped me with today's service. By far the best experience ever! Juan went above and beyond my expectations. Thank you Juan. Great job.

Very satisfied with Nate’s service!!!

Joshua was helpful and awesome.

I appreciate Joshua Martinez’s honesty. His work ethics is excellent. He’s a very helpful guy. He’s done his job professionally. I will be going back there after my next Maintenance appointment hopefully to see him there again for assistance.

My right rear break light worked for a few hours upon leaving. In the evening it flickered and then would not come on. We believe it’s an electrical issue. With auto lights turned off, the break light worked for a few minutes. Turned car off then back on and light still didn’t work.

I am glad they figured out why my van was misfiring. I am also glad it was covered.

Knowledgeable, prompt and responsible work.

Excelente. Service.

Everyone was extremely friendly and well treated by the employees.

The service was very quick and ran smoothly. Great service

Keep up the good work

Elmo did a wonderful job. A friendly, thorough professional. I appreciate his help and expertise.

Very professional and courteous

Julie Canales is always very helpful. She makes sure my car is completely serviced. Thank you very much.

Than our Service Adviser is great. He really took the time to answer all my questions. Today, I needed extra service and he was really helpful.

Excellent service I will definitely be back and recommend people to Norm Reeves Huntington Beach Honda!