The Car Group

Benito was such an effective and amazing person. He was fast and friendly yet professional, explained clearly. He even fixed a big scratch on the front bumper of my car which the other service at Westminster ignored.

Waiting for a quote on tires.

Tom is my go to hit so glad he's back!!

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Didn’t listen/understand my requests. Wasn’t mindful of my time. Attendants were not courteous and everyone seemed to just barely do their tasks.

You’re doing fine. Keep up the good work.

Very happy customer

Great communication and excellent service. Thank you!

Jason was excellent

None

Haven’t gone any where else to service my Honda since buying it from you guys, Always feel comfortable and fairly treated at norm’s

Thanh thank you very much for always taking good care of my vehicle! I appreciate your professionalism!

Thank you the car looks amazing

Sam is an excellent representative I like the way tii ok explain completely and satisfied my understanding

Awesome service. Sean went above and beyond. Robyn and Rudy were great as well.

I brought my 2021 Honda Accord Hybrid in for it’s first maintenance (I purchased the Honda Care plan when I bought the vehicle in June 2021). When I picked it up, the paperwork indicated a tire rotation and inflation check to 35 PSI. While driving home, I received a low tire pressure warning from the TPMS. I pulled over to check it with my guage, and all the tires were no higher than 30 PSI. I called the service department and was told I could bring it back. When I did, the advisor who helped me told me that he would inflate the ALL tires to 34 PSI (the sticker in the door indicates optimal PSI AT 33) and do a “hard reset” of the TPMS. When I asked why the TPMS warning came up, he said it wasn’t because of the actual air pressure, but sometimes the rotation can trigger it. I questioned why this wasn’t anticipated in routine maintenance, and he did not have a satisfactory answer. My new car has been running flawlessly since purchase, and it is very disconcerting to find my tires not inflated to the pressure indicated on the paperwork AND get warning lights immediately AFTER bringing it in for maintenance that is supposed to prevent these things from happening at all. It causes me severe doubt on the integrity of the Norm Reeves Honda Cerritos service department, especially considering that I purchased a maintenance plan out of trust in your service.

Nathan he is a nice guy and very helpful to me.

Joshua was very helpful and provided excellent customer service. thank you!

The service rep was very detailed and helpful.

It felt like you didn’t have our best interest in mind. Felt like we were being sold stuff we didn’t need. We’ve taken our cars there for years, have purchased multiple cars and it’s unfortunate not to be treated as such.