The Car Group

Francisco was so professional, he made my experience wonderful. Great job!

I didn’t have an appointment, but he managed to get my car done. Thank you!

Enrique did a awesome job helping me out with my vehicle today he had good communication and awesome customer service!

I was told to bring my car in the night before service so I could have it back in the morning at least by 12pm. Instead when I called at approximately 10:30 am was told that there were issues with scheduling and Earliest car would be ready at 2:00pm. At 1:40 I called to see what was going on was told that car needed additional part and they weren’t sure it was in stock. Never was told that could be an issue up until last minute. Then all of a sudden the part was found and was ready in 15 minutes after I made it clear that this was unacceptable. Not my first bad experience with this service department. I would take my car elsewhere if it wasn’t so far to do so.

Jessica was very good and explained everything. Only negative comment I have( not of her) is that we brought car in for a safety check, tire rotation, brake check etc and we picked the car up and we were 1/2 way home and noticed tire pressure light was on. We had to turn around and return because the light had to be reset.. think that is something the tech should check for before approving car pick up especially when they work on the tires and brakes . Other than that work was fine.

Excellent

Raul helped me get the service done in the shortest time frame possible and booked my ride immediately so I’m not late for work. Happy to work with Him.

I’ve been a customer for almost 4 years now. Every time I have come in Thomas has been rude and belittling. Every time i always leave upset. The past few times i just ignored it because I liked the service i got from the person who i bought my car from and Raul. Today I came into my appointment which i booked and Oil change for and Thomas had told me i was booked for the other services that i didn’t book. I ended up getting the additional services because he had urged me to get them and I asked how long it was going to be since i had only planned for an oil change. He said rudely that i had to be patient because he was sending his guys to lunch and i had to understand what’s going on, on their back end. I left the dealership super upset, and i’m shocked that as a customer i was even talked to like that as a customer. this isn’t my first issue with thomas. after my service he had changed my light for me no charge, which i really appreciated but it did not make up for the numerous times of being treated poorly. Im not sure if it is because i’m a young and he doesn’t think my service is as important as other customers. I drive all the way from Long Beach knowing that there is a Volkswagen service near me just because I am a loyal customer, and i trust that they won’t mess my car up but after today’s service i will no longer be returning.

Armando did well. Was a detailed job and he explained it very well. Car running great

Good service,

Thanks a lot! The related guy delivered the highest quality service.

All went well

Mitch was very helpful and courteous.

Always great service and awesome tome frames. Will be coming back always

Buen servicio

Thanks so much for your help. I really love your services.

Great service by thanh

Thank you!

Terrell was very efficient, and very nice! Thank you!

Excellent