Joshua was great. The moment he grabbed my paperwork he made me feel welcomed.
12/19/2021
John V. VERIFIED CUSTOMER
Fast and easy service
12/19/2021
Charlotte T. VERIFIED CUSTOMER
Matt was Extremely courteous and professional. He explained exactly what they were doing and that he would have it finished quickly. The experience was top notch.
12/19/2021
Marilu C. VERIFIED CUSTOMER
Ivette was thorough, informative, thoughtful and professional. My car was ready sooner than expected. All around, it was a very satisfying experience.
12/19/2021
David G. VERIFIED CUSTOMER
Brook Burkett was polite and pleasant to work with. She comforted my concerns about my chances of a major repair. She noted that the Service team put the most knowledgeable mechanic on my 18 year old Forester XT. I was pleasantly surprised when the team located the root of the issue, an oil solenoid. My confidence in the Norm Reeves Subaru service team since they could had told me that the engine needed to be rebuilt. Thanks for you skill, professionalism and honesty.
David G
12/19/2021
Saeeh E. VERIFIED CUSTOMER
He was very nice and kind to me
12/19/2021
Marrico Maurice. VERIFIED CUSTOMER
Great communication. Did a good job in keeping me updated on the car matience.
12/19/2021
Victoria L. VERIFIED CUSTOMER
Paul was very friendly, knowledgeable & professional. Excellent customer service!!
12/19/2021
Patricia J. VERIFIED CUSTOMER
Thank you Tim for sticking around after hours searching for the key to my Ford Fusion! I was happy to get home and the car sounds good now!
Please thank the service technician for me! Best wishes for the happiest holidays to you and yours!!
12/19/2021
Tiare L. VERIFIED CUSTOMER
Benito is very friendly & kind & serves his customer , finds out all your needs with excellent follow through
12/19/2021
Sergio M. VERIFIED CUSTOMER
Armando was helpful and provided support in getting back to work after dropping off my vehicle. It is very appreciated!
12/19/2021
Emily E. VERIFIED CUSTOMER
Good job
12/19/2021
Rebecca W. VERIFIED CUSTOMER
I had an appointment at 9:15am to check one tire. I arrived at 9:10am. Arcee told me it will take 1 1/2 to 2 hours. Never came out to give me a status on my car. When we went to the counter to check, around 11:40am Arcee said they hadn’t even checked on it. He said to give them 20 minutes more. He called me at 11:57am and said my tire had a nail and couldn’t be patched that I need a new tire. It took them 3 hours to tell me that and I was waiting in the lobby. I would see other customers come in and sit in the lobby after me and left before me. Why where other customers being attended faster than me when I just had a tire to be check? I will never buy tires again from Infiniti maybe not even a car. I have bought 4 cars from Infiniti since 2006. Very disappointed with this service. I always deal with John and waiting this long has never happened. Arcee needs more training in my opinion.
12/19/2021
Kenny K. VERIFIED CUSTOMER
It was a job well done. My car ride like the day I drove it off the lot.
12/19/2021
Gerardo G. VERIFIED CUSTOMER
I just one suggestion, I bought a battery for my 2005 Honda Civic at parts department few months ago also the battery has a sticker with 07/21 date, well the thing is by the time you don't have in stock so anyhow I bought and paid there at Cerritos Honda and I got a paper to picked up at Honda World Downey, so I was advises that anything or any problem with the battery I got to claim it at Cerritos Honda. So today I was there with the battery at parts department so they didn't take care and just told me that I had to go through service department for warranty, as I didn't brought the receipt and with my phone number didn't find any record about my buy. I went to service and the same history so I had to take back home the battery to put it back in my Civic and jump it in order to charge it cos was totally dead.
12/19/2021
Marcos Q. VERIFIED CUSTOMER
Juan was very helpful and answered my questions regarding my vehicle, I give him A+ in custumer service
12/19/2021
Patricia S. VERIFIED CUSTOMER
Armando was very helpful. I was very upset with what happened when I had the problem when just getting off the freeway
and there was smoke coming out from under the car and a bystander said fire. Was a big surprise to learn that confused computers in the car had caused all of this, When I picked up the car Armando assured me that all was repaired and working well, I am driving to Bakersfield for Christmas so important that I could trust the car's performance would not have any issues.
Was very satisfied with my experience at Honda, Irvine.
12/19/2021
Carmen E. VERIFIED CUSTOMER
Always super helpful, I could not ask for better service. He should be the standard of how it is to offer highest quality of service. He deserves a pay raise because norm reeves honda is lucky to have him. That is why I always go back to norm reeves.
12/19/2021
Elizabeth C. VERIFIED CUSTOMER
It happened an hour later, but the air system's fan started making a whirring sound that hasn't happened before until after I had the maintenance check today. It happened when I turned my car on afterwards.
Manny was friendly and was a great representative, but I'll have to go in tomorrow to see what's wrong with my fan now.
12/19/2021
Vincent Q. VERIFIED CUSTOMER
Trinity is an excellent service advisor. She always makes sure we understand what is being worked on.
Thank you for having her in your team!
Merry Christmas to you all!