The Car Group

Nice guys. Honest. I think he will go the long way. A+

Bryan was courteous and helpful. A great employee for Norm Reeves, Cerritos!

Jacob Wu was personable & attentive. He kept me appraised of what was happening with my car & what needed to be done .

I appreciate the speedy service

Very helpful and knowledgeable. Thanks for your service.

Thank you for amazing service!

Contacted Corporate in Hawthorne about it

Benito was very helpful from the beginning and so profesional. This is the second time I got him and I am very happy with the attention I received. My car was done very quickly. It was an oil change but I didn’t have to wait long.

Will continue to bring my Suby in for service at your dealership. Matt was a pleasure to work with each time I have brought in my Outback.

John was very friendly and explained everything to me anyway that I could understand

Danielle was wonderful from beginning to end. This was my first visit to this dealership & wonderful experience!

Always top notch service. He is the best, goes above & beyond for his customers. Wouldn’t change him for anyone else.

specifically asked to have wiper fluids checked....get home...no wiper fluid. makes one wonder what else got marked ,"checked,," that wasnt.

I am MORE than pissed with this dealership and the whole process of "pick up and delivery" from Lincoln. They advertise that when you purchasing a Lincoln vehicle this amazing program where they come to you to pick up your car for maintenance and drop the customer off a loaner vehicle to drive. When your service is finished they bring it back to you and pickup up the loaner. You can schedule it right in the Lincoln way app. Sounds good but not so great in execution. I must give the disclaimer that it is has worked well in the past at the Long Beach location but this is the first time I tried it at the Norm Reeves Cerritos Lincoln dealership. So here is the what happened. About 2 months ago, I scheduled for a pick up and delivery using the app. A few days before the appointment, I received a call from a guy named Cristian saying they needed to cancel my appointment and reschedule the it because they no longer accept reservations made on the app. I was not happy but I went ahead and had him reschedule it 3 weeks later due to the fact the loaners were "hard to get". Today is 3 weeks later December 17th, and no one came to pick up my vehicle? I called and spoke with Cristian again and he said they have no drivers available because he called yesterday for me to confirm and I never responded. He said they can still honor the appointment and had a LOANER AVAILABLE. I said oh well no problem I will drive to pick it up and drop off myself. He said I will make sure the the loaner is available when you get there so no problem. As soon as I got to the dealership everything starting going south. They referred me to a guy named Ivan that handles Lincoln vehicles at this location and he said NO loaners are AVAILABLE and asked me was I at the right dealership? I said I am pretty sure but he could NOT find anything! So I am confused, how the hell is this happening cause I just spoke to Cristian? He eventually called Cristian but Christian lied and said he didn't say that!!! He said I never had a loaner...I waited for a loaner for over 2 months but now my loaner apparently was given to another customer!!! All Ivan could tell me was to call Cristian and **** reschedule. That is some ****. Now I look like a got damn idiot and have to start the process over again? Ivan could not resolve it and blamed it on Lincoln and said they don't have to participate in this program cause that are independent and that they give priority customers who purchased their cars/SUV with them?! He then asked me why I didn't go to Caruso Ford/Lincoln? **** I had a **** appointment 3 weeks ago. Pick up and Delivery can **** it...

He was very friendly but even though I had an appointment I had to wait an hour and a half for an oil change. That is the only concern I had. Thank you and Happy Holiday !

Nice guy explained things to be done and get it done Thans

It took me 30 minutes to checked in, 2 hours oil change took more than 2 and half hours and additional one hour work promised took more than 2 hours. I never had this kind of experience at Honda of Escondido or Hoehn Honda at Carlsbad. I have a lot of complains and unsatisfied with your service.

Viviana is always very helpful and provides great customer service.

I dropped off my car at the dealership at 7:00am the appointment was at 8:00am went to work and waited for 6 hours for the call from the advisor, after several voicemails and calls to the dealer finally he returned my call to give an unbelievable diagnostic, over $3500.00 and said are you going do the repairs or sell the car. I was not happy with his recommendations neither his suggestion.

As I had indicated in my earlier feedback, Raul misrepresented on the invoice what I had requested. He failed to follow the maintenance contract, as well as VW representations about the maintenance plan. I was so stressed that my husband had to pick up the car for me.