The Car Group

Great. Ok.

Rafael is wonderful. He kept me posted on the status of my service. Very personable and knowledgeable.

Tim was pleasant, helpful, kept me informed during the service of my car and waited for me when I called & told him I would be arriving a little late! Which was much appreciated!

Elmo went above and beyond today since I was there last week for 7 hours. He ordered and paid for a Lyft to my house and back to the dealership.

Valentin Frausto needs to improve on followin up customer regarding service for my car. I came in 7:20 am with an appointment at 7:40 on Jan.17,2022 Valentin told me that i need to leave my car with airconditioner issue for them to check he said by 9am he will call me to let me know the update about it on what was goin on with my aircon HE NEVER DID Instead i called him to find out that was around 2 PM already for me to found out if i dont call i will never know, then he explained it to me so he said if i want i can pick it up and take it back the following day because they can not work on it but need to communicate with honda corporate if they gonna give me the no fee deal on my vehicle then its ok i will just leave it there and pick it up the following day which is today Jan.18 and i never get any call until i call again to find out about my vehicle then they give me to Valentin then that was the time he look it up to his email the respond from honda corporate and if i dont call i will never find out. I have been waiting for nothing from mister Valentin. He never follow up, i understand i need to pay $350 dollars from what he said the corporate respond because it is not consider on my warranty that honda gave because of 2017 honda hatchback airconditioner issue he said it is the evaporator inside the glove box, my car has a less than 40k mileage 4 year and 7 mos old car then now telling me the evaporator is damage which my car has a good airflow no smell coming out, only it is not getting cold, now imy evaporator is damage which i will never found out if i dont call. My car stayed in their premises from 7:20 am of Jan 17,2022 up to Jan. 18 of 2022 for nothing because i am not agreeing to pay $350 for my airconditioner which was he said deductible that the corporate gave. I am very disappointed that i bought my car, so many issue, i did not even get a refund that i paid worth $245 last year for that airconditioner, I am suffering using my car. I actually wants to trade in alreadt why sm gonna pay for an airconditioner even a deductible. HONDA gave me a headache . Then the agent is not that good yes he is respectable but not good on his craft soecially following he zero star for me. I will not comeback in NORM REEVES FOR LIFE PROMISE. And my husband will return his lease with them and will never go back there anymore im sorry but thats how i felt, i am being disregard as customer and it is nothing to do with $350 dectuctible the service is not good with VALENTIN. He needs more training.I decided to trade in my car but in that store never to go back there.

So far so good Im get a best service in here They are really help me and very nice Thank you so much cristopher silva and samuel tung You guys doing a great service

When I take my car in for service I always specifically ask for Kevin. I feel confident that my car is in excellent hands with Kevin. He keeps me informed on the status of my car and always gets back to me as appropriate. I respect his recommendations. I appreciate his excellent customer service and professionalism. He is friendly, efficient and respectful of his female customers. Honda is fortunate to have Kevin as an employee.

Sam is an excellent employee.

Great service !!!

I am completely Dissatisfied with Triny Guzmán in the work I was charged for. I would appreciate a call back to rectify this unacceptable situation. I can be reached at ****-****-xxxx.

I had great service from Valentin. I did call back & let a message to ask for the report on my wheel alignment (it wasn’t in my paperwork) and hoping to hear back from him. Thank you.

Greetings, Exceptional customer service by Joseph Vargas. Very attentive to my concerns and very professional throughout, to say the least.

Great advisor, thanks Trevor Rodriguez.

Tyler was very professional glad he was my contact

Excellent service performed in the time I was told. Very professional experience.

He was a nice guy knew what he was doing

Treated great and completely satisfied with the service

Christian was courteous and responsive and seemed very knowledgeable. Thank you for resolving my issue so quickly so I could get to my out of town doctor appt without the pains of getting a loaner and having to bring that car back.

I felt as if the guy was somewhat condescending and a smart mouth. I wanted my car vacuumed (front driver and passenger side). This is a service that has always been provided with service (oil changes as well). He told me if I wanted to wait another 30 minutes they could do it.. His smart tone was not called for. I was there in November and they explained they give vouchers for a car wash but they did vacuum my car then. I have been a customer there for over 10 years. My family also are customers there. I’ve never ever been treated rudely there until today.,

Great customer service