The Car Group

I was out and in fast and he was Very helpful

None

Good follow up.

Z

Jason did a great job!

Tony was great and super friendly

Thank you for taking care of my truck.

Thank you for the excellent service I received while purchasing my 2nd car with homda

Quick and easy!

Benito was extremely kind and made the experience overall great!

My service advisor Samuel Tung was great! I just didn’t have a pleasant experience with the person who checks you in prior to being helped. I called the service department Monday morning and spoke to Veronica and she told me if it’s a Tire issue I can drive up for service but just let them know it’s for a tire issue. When I arrived at check in, I told the person at intake my situation and she told me because I don’t have an appointment I would have to be a drop off and that I can wait around for someone to call me on my phone. I asked her if that was my only option because I wanted to physically talk to a service advisor and that I didn’t mind waiting for someone to come out to talk to me, like what normally happens when you go in with an appointment. She also advised as another option to fill out the drop off form and then go inside and talk to anyone that was at their station. I asked if that was okay because I know they can get busy and I didn’t want to take away from someone else they are supposed to be helping. I know I was a walk in appointment so I thought I would wait until a service advisor was free and available to help me next. While I was finishing up filling out the form she gave me, Samuel actually came up to my car to help me. So I was both thankful and surprised because it did not follow what the intake person said. Overall my experience has always been nothing short of outstanding service. My encounter yesterday was just not what I was expecting. Not sure if that is normal protocol for walk in appointments because this was my first time doing this. If that was normal protocol, I suggest maybe giving the option of waiting for a service advisor to help you when available or you can do the drop off option if you are comfortable with that. If not normal protocol, please Make sure the intake people know how to advise walk in appointments.

The next day I took my car to the service, the light for tire pressure was on. I went to Costco and put air in the tires. I wish this was done yesterday.

Mark was very clear about the service and actually figured that my car didn't need what was first suggested when I made the appointment. Terrific customer service. Couldn't be any better. Thank you.

Better than I expected

Paul did an amazing job keeping me updated during my car service

Quick and friendly service by my service rep.

Brandon is always consistent in his outsta ding customer service provided. Great job Brandon !!

Thank you, Jason for your kind help.

Great Service! Carlos was very helpful and professional.

Can you guys start back to washing cars..only the outside..washing cars has nothing to do with Covid..you fix them so what is the difference…??