The Car Group

I took some time to write this feedback as my service was in November. Overall, I have been pleased with my service with Norm Reeves throughout these years, until..... My car that was perfectly fine had the fuel pump replaced due to the recall on June 17th. I also asked for an oil change that day. After picking up my car, I realized I did not receive a Vehicle Inspection Checklist, but didn't make a big deal about it. As time went by, I started to notice that my car wasn't driving the same. Power loss on acceleration, idling rough/shaking. The idling was noticeable enough that someone in my car remarked upon it. I have a hectic work schedule & but finally arranged to drop my car of to be diagnosed and have other services performed November 18th. I probably did not explain clearly what I was experiencing with my car as it was more a feeling, but I asked for the clutch to be checked also. Mind you with service records to prove it, I have babied this car. I only put Premium Gas from day one (Chevron). With exception to tires and brakes, Norm Reeves are the only ones to ever service my car. I was called and told nothing was wrong, but suggested to have the Complete Fuel System Service performed as this may correct the power/idle issue. I agreed and added on additional services totalling to $692.14 plus they found AC leak and repaired it under warranty. Thanks. After picking up my car and getting home, I looked at my Checklist and to my utter horror I saw that my Brake/Clutch flud was marked RED. Hmmm maybe that is why my clutch felt weird. Fortunately,I paid for that service and I think I was refilled? BUT had I received a Checklist when I brought my car in June, I would have done the service sooner. Had I not brought my car in November as I did not need an oil change yet...wow. Which leads me to say that the Fuel System Service as of January has not resolved the issue with the idling/shake. Now my 2nd concern. I went on Carfax to get a report on my car. Looked at all the service records reported by Norm Reeves. I have all the copies of my service records. Everything is accurate EXCEPT this last service. Carfax shows the AC condenser replaced, transmission fluid changed, brake fluid flush, oil change etc etc, but somehow the Complete Fuel System Service which is on my invoice and I was charged for is NOT showing as being done on this visit. Yet this service which I have done on prior visits does shows up on prior reporting. So now I'm questioning if the technician actually performed the service that I was charged and maybe this is why my idling issue has not been resolved. Now I'm questioning Norm Reeves ability to service my car and now if prior services were actually performed. I'm questioning alot of things right now.

He's very polite and knowledgeable keep up the good work

Benito always is honest with me and I trust his recommendations which is why I have been taking my car to norm Reeves ever since I bought it

Always a good experience dealing with Benito and his team.

Everything was perfect!!

All went well

Very timely and professional service. Technician was personable and professional. This remote recall service is outstanding. Highly recommend this remote approach works very well and is a real time-saver

Muy buen servicio y atención muchas gracias

Sal was excellent

Took too long.

Wonderful experience with service!! The communication was above and beyond friendly and competent . Great job!

I was not given my AAA service discount. Very excellent for everything else.

Excellent & 5-star service & attention provided by service advisor Valarie Machado!

Service was great and the estimated time for completion of service was on the spot. Thank you!

Gracias por el servicio bendiciones

Genaro Perez provided excellent service. He was very detailed on explaining all the services I needed. Looking forward to having him service my vehicle again.

propasstional mechanic Nice experience

Edward was exceptional

Great service. Today it too a little longer than other days. There was a long line for having an appointment. When it’s busy it means you must be doing something right! Satisfying your customers! Thank you Norm Reeves Honda!

Check in at 1:30 PM, wait for shuttle for one hour, no one came. Waited one hour for paperwork by Holt. Did not leave dealership until 5:00 PM. Wasted half day there, only to discover parts missing, perhaps from previous repairs. Had to pay for extra.