Robert was so helpful and helped me with all my questions
1/15/2026
Emerson D. VERIFIED CUSTOMER
Great!
1/15/2026
Victoria L. VERIFIED CUSTOMER
Very helpful
1/15/2026
Doreen R. VERIFIED CUSTOMER
Please no more surveys. It makes me feel like homework assignments. Why doesn’t Norm Reeves hire professional staff who are able to research the information you are seeking from your customers without asking us to do that job for you?
1/15/2026
Maria I. VERIFIED CUSTOMER
She is really reslly good!!
1/15/2026
Jaqui S. VERIFIED CUSTOMER
Hannah was personable, professional, knowledgeable and provided excellent customer care. She explained the process for my car’s repair and kept me informed of the progress. Next time I bring my car in I hope to work with Hannah. Hannah is a great representative for Norm Reeves.
1/15/2026
Fernando . VERIFIED CUSTOMER
Car was held over 24 hours, then advised that the part is not in stock and will be in stock by Tuesday . After inquiring with Honda customer service, the service department advised the customer service representative that the car was never diagnosed and therefore the part was never ordered to repair the car.
1/15/2026
Edgar A. VERIFIED CUSTOMER
Amazing customer service! Very friendly and helpful
1/15/2026
Gloria I. VERIFIED CUSTOMER
Hannah and her team have always been great. Thankyou Honda
1/15/2026
Kathleen P. VERIFIED CUSTOMER
Everything took much longer than hoped for, but that was because an additional part was needed. Also appreciated that I was made aware that my key was failing. Will buy a new one soon.
Having the free shuttle to and from the nearby shopping center is wonderful. Norm Reeves waiting area is very comfortable.
All service employees were so helpful.
1/15/2026
Shirley M. VERIFIED CUSTOMER
This was NOT my first visit to Norm Reeves Service Center in Cerritos CA but like times before the service Team members were all very friendly and professional...I appreciate how they personalize each visit by identifying me by my name...good customer service!
1/15/2026
Alan W. VERIFIED CUSTOMER
Great service. Very professional and friendly staff.
1/15/2026
Jeffrey M. VERIFIED CUSTOMER
He did great job
1/15/2026
Donna T. VERIFIED CUSTOMER
Courteous and prompt service
1/15/2026
Patricia J. VERIFIED CUSTOMER
Quick fast and Mike was very nice, didn't try and up sell me...with something I don t need
1/15/2026
Montserrat M. VERIFIED CUSTOMER
The lady who helped me was unprofessional. Disappointed in the quality of service given by her. I had to contact her to get an update on my car at 3 pm and I did not appreciate the lack of customer service. Once again disappointed in this dealership, won’t be coming back unless there’s another recall in my car.
1/15/2026
Barbara M. VERIFIED CUSTOMER
Denise was prompt and professional. Great work
1/15/2026
Gloria D. VERIFIED CUSTOMER
Julie, processed the paper work for my vehicle, I was there for an oil change, she explained the recommended services for my vehicle. I was happy with her customer service. Thank you.