I had a truly great experience at Honda thanks to Ernesto. From the moment I arrived, he was professional, knowledgeable, and incredibly attentive. He made sure my car was thoroughly taken care of and took the time to explain everything clearly so I felt completely informed and confident about the service. Throughout the process, he kept me updated and reassured me that my vehicle was in good hands, which gave me so much peace of mind.
Ernesto’s attention to detail and genuine care for his customers really stood out. I truly appreciate the outstanding customer service and will absolutely be returning for future service needs. Thank you, Ernesto!
2/22/2026
Maria S. VERIFIED CUSTOMER
Very satisfied thanku.
2/22/2026
Minerva B. VERIFIED CUSTOMER
Samuel thoroughly explained everything to me and tried his best to expedite my service.
2/22/2026
Gabriel C. VERIFIED CUSTOMER
Took my car to service due to a recall on the vehicle, thanks to Jesus **** , he made the whole experience very easy going
2/21/2026
Louann M. VERIFIED CUSTOMER
Best dealership I’ve ever been to.
2/21/2026
Victoriano J. VERIFIED CUSTOMER
Thanh is excellent Service person, always going that extra mile to ensure that you are completely satisfied.
2/21/2026
Zoarel F. VERIFIED CUSTOMER
I arrived to drop off for regular maintenance/oil change and let Denise know right away an issue with my tire pressure light. She immediately let me know that tearing the sensors would be an additional charge and I accepted. My understanding was that this test would tell me which of the four sensors was failing so I could decide if I would replace. But instead I was told all four had failed and it would be more thank $1300 to fix. That’s a big expense and when I asked Denise for cost if I were to split the fix, her response was rude “just divide that number”. It was a lot of money and her lack of customer service to actually provide alternative options was evident. Overall, I’ve been bringing my car to this dealership for service for 9 years and today was a day that seemed like you were only out to get my money. I don’t believe all 4 sensors failed and I will be looking at getting this fixed somewhere else.
2/21/2026
Laura W. VERIFIED CUSTOMER
John was very helpful, courteous, and informative. He helped me get my car serviced quickly and made the experience great.
2/21/2026
Linda W. VERIFIED CUSTOMER
Javier was extremely professional. Explained everything to me about my vehicle.l give a high five to him. Thank you
2/21/2026
Linda A. VERIFIED CUSTOMER
Louie has excellent customer service skills and my car was serviced in a timely fashion. I retired from Hyundai Autoever America recently and was impressed with your dealerhship. Kudos to everyone!
2/21/2026
Thy P. VERIFIED CUSTOMER
Very thorough and helpful to assist me and answered all my questions. Thank you Candice for your great customer service and maximum consideration.
2/21/2026
Morris L. VERIFIED CUSTOMER
Is the most pleasant Person to talk with, he makes me feel Welcome. Many places we go to today. You don't feel welcomed or appreciated. It seems like everyone just wants your money. Service is not like it used to be, but with Gary. You feel like He truly cares. He's honestly a very understanding, nice person. I hope he stays for a long time. And has a great career with Hyundai. Thank you
2/21/2026
Sano C. VERIFIED CUSTOMER
Mr. Miguel Cabrera was very accommodating and helpful. He attended promptly to my car problems and issues. I was lucky to have Mr. Cabrera as my advisor. He is knowledgeable and willing to assist/help the customers to the best he can. He is highly recommended.
2/21/2026
Susan S. VERIFIED CUSTOMER
Vivianna was ever so helpful and courteous. It made our trip there much easier.
2/21/2026
David A. VERIFIED CUSTOMER
She was courteous and professional.
2/21/2026
Deborah V. VERIFIED CUSTOMER
Absolutely. Your team at Honda Cerritos is top notch!
Great communicating; I always knew what was going on. The support was fantastic. I got a loaner while my car was in the shop which was awesome.
I was able to continue with all my obligations and errands. The blown head gasket was taken care of in breakneck speed. My car runs so much better too! You have my trust and confidence in the work your mechanics do and in your superb personal liaison Michael Barr! That man is incredible. I would recommend your service department to everyone! You are thee BEST!!????♥️????
2/21/2026
Luz A. VERIFIED CUSTOMER
Excellent atención.
2/21/2026
Janifer M. VERIFIED CUSTOMER
The best
2/21/2026
Gwendolyn S. VERIFIED CUSTOMER
I was expecting someone to speak with me after inspecting my car to explain what needed to be done. I waited for almost two hours, which was fine. Then I received a text message saying my car was ready for pickup, and all communication was done through text. I thought someone would personally approach me to explain what had been done to my vehicle. The text message listed the charges, but since no one spoke to me, I went to the register to ask if my car was finished. No one had discussed the work performed. I was told that they completed the inspection, oil change, and tire rotation. I was surprised that this time everything was handled through text, and after paying the charges, that was it. Was just used to the old times.