Lacking communication and very roundabout answers every time we spoke.
3/14/2026
Rhoderick O. VERIFIED CUSTOMER
Thank you Norm Reeves Genesis of Cerritos. Your staff delivered a very easy and efficient service! Thank you to Kyle for his friendy and effective customer service. This is why I chose Norm Reeves Genesis of Cerritos to take care of my Genesis GV70. I was also able to comfortably conduct some work online at your clean business center while I waited for the service completion. Thank You.
3/14/2026
Barry H. VERIFIED CUSTOMER
East drop off and my service was complete in less than an hour.
3/14/2026
Monte W. VERIFIED CUSTOMER
Edwin went above and beyond to help me out and I really appreciate that. Thank you! ????????????
3/14/2026
Mario M. VERIFIED CUSTOMER
John was great. He made sure I was in and out fast. I really appreciate his demeanor and his friendliness. He remembered me from previous service visits which made it better for me.
3/14/2026
Anahi R. VERIFIED CUSTOMER
Amazing service! Thank you Sam for the amazing assistance :)
3/14/2026
Silvia J. VERIFIED CUSTOMER
As always Sal went above and beyond with assisting me with my vehicle. I will continue to drive the further distance due to the great customer service Sal and Norm Reeves Vista provide. Thank you!!
3/14/2026
Ashutohs R. VERIFIED CUSTOMER
It was new vehicle, so quick oil change and Tyre rotation
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3/14/2026
Raul O. VERIFIED CUSTOMER
Appointment was at 11:00 in the morning left at 1 in the afternoon for a simple oil change. All the staff walking around nonchalant like there isn’t anything to do, I was honestly satisfied with my prior experiences with Norm Reeves but up until now. I feel like everyone needs a wake up call everyone’s is a little too comfortable. Just my opinion
3/14/2026
Jamie R. VERIFIED CUSTOMER
Mr. Tony Lagos provided a great communication, keeping updated on work progress. Super friendly and easy to work with and looking forward on my next visit. The sevice was fast. 5⭐️⭐️⭐️⭐️⭐️
3/14/2026
Lilia P. VERIFIED CUSTOMER
Michael Barr is an excellent service adviser! Does a well job in advising you about your truck needs.
3/14/2026
Kristopher B. VERIFIED CUSTOMER
Overall was great but surprised that there was no wash or vacuum after. Is this something that changed? If so I would like to know so I can just service my car at home.
3/14/2026
Felicia Lynn. VERIFIED CUSTOMER
Your Service Advisor gave NO advice just ask me for $$ and my signature
3/14/2026
Willy C. VERIFIED CUSTOMER
Samuel provided excellent service, communication, and answered all my questions
3/14/2026
Virginia A. VERIFIED CUSTOMER
Thank you,
Ruben for always helping us with our vehicles.
We truly appreciate you.
I highly recommend you for Service consulting.
3/14/2026
Virginia L. VERIFIED CUSTOMER
Excellent service
3/14/2026
Kathleen /. VERIFIED CUSTOMER
Outstanding give her a raise
3/14/2026
Herta R. VERIFIED CUSTOMER
Someone was supposed to call me back about rust on my door so I could take it in but no one has called me yet.