Brought my 2024 Hybrid Sport Honda Accord in for service regarding fuel pump recall and to remove "Update error - see dealer" alert. Though I had an appointment,I waited in my car for approx. 20 minutes. Then was told at service desk that service would take 2-3 hours and that no loaners were available. No alternative transport like Uber or Lyft we're offered, meaning that I would be unable to do any of the chores I planned to do that day before needing to pick up my children from school. Finally, when picking up my car, I was informed that not hing needed to be done for the fuel pump and that they were unable to do anything about the update error because the "servers were down" and would not be up and running until the following week.
In short, due to one software defect and one manufacturing defect, I forced to forgo 3 hours of time which I sorely needed, only to have no effective work done on either issue.
Now, I have to return again next week in the hopes of the software update system being fixed. Given that am dealing with this many issues when my vehicle only has about 3k miles on it, this experience has somewhat soured my experience of Honda ownership.
3/1/2025
Patricia P. VERIFIED CUSTOMER
Arbenz always goes above and beyond to provide great customer service. It's appreciated!
3/1/2025
Long T. VERIFIED CUSTOMER
I’m not sure the issue with my car uncontrolling moving even I has stopped and kept my foot on the brake has been resolved to my satisfaction
I worry that it could happen again
3/1/2025
Corey D. VERIFIED CUSTOMER
Trash was left in vehicle and miles were changed to kilometers
3/1/2025
George C. VERIFIED CUSTOMER
Mr. Vargas is a gentleman and a great asset to your dealership.
3/1/2025
Diosdado A. VERIFIED CUSTOMER
World Class Service
3/1/2025
Andrew B. VERIFIED CUSTOMER
Fast fix
3/1/2025
Jose Or. VERIFIED CUSTOMER
Thanks God bless just gave somme all your information ready to buy a car
3/1/2025
Leila W. VERIFIED CUSTOMER
I brought my Honda Pilot in for the fuel pump recall & no one had informed me upon making my appointment via phone call that the back seat would be taken out. I had a ton of things back there and so when I was given my car back I was extremely disappointed to see all my stuff moved around and re-arranged. Even a couple items from my glove compartment were on the floor in front of the passenger seat. This is a huge deal to mention to a customer in case they have things they don’t want tampered with so they can remove the items themself. I just felt my things were violated and I didn’t appreciate that one bit. This makes me not want to return.
3/1/2025
Fontino M. VERIFIED CUSTOMER
Nice Service.
I’m still observing the rear door noise.
Thank you Jacob
3/1/2025
Melissa C. VERIFIED CUSTOMER
Always great service here!
3/1/2025
Denise L. VERIFIED CUSTOMER
Very efficient and friendly!!
3/1/2025
David N. VERIFIED CUSTOMER
It would have been better if they had washed my car
3/1/2025
Lawrence V. VERIFIED CUSTOMER
Anthony demonstrated great temperament and gave great advice about keeping my engine components clean and safe. He also looked like a great trainer as he was training a newer associate.
3/1/2025
Isabella E. VERIFIED CUSTOMER
Kevin was very helpful and answered any questions that I had. He also discussed everything that was going on and kept me in the loop. I appreciated his friendly attitude and willingness to guide me through the process. Thank you KEVIN!
3/1/2025
Adrienne J. VERIFIED CUSTOMER
Benito did a great job with helping me
3/1/2025
Ofelia D. VERIFIED CUSTOMER
Ruben does a well job trying to explain to me as a woman the changes my car needs. He satisfies my needs and answers my questions thoroughly and provides the best service. I recommend him a lot .
3/1/2025
Evandro M. VERIFIED CUSTOMER
Thank you for the great work!
Much appreciated.
3/1/2025
Felipe G. VERIFIED CUSTOMER
Great service!
3/1/2025
Katherine S. VERIFIED CUSTOMER
Good service as normal what I get from cerritos hyundai. You guys keep my car in great shape. Thank You All !