He was very professional and kept the communication line open. I Did not have a problem when I had additional questions. He answered in a timely manner.
3/5/2025
Junichi T. VERIFIED CUSTOMER
I appreciated the speed and maintenance advice, and good communication.
3/5/2025
Mary L. VERIFIED CUSTOMER
Ivette was awesome! Explained everything to me clearly. Called and got okay before any work was done. Job completed in a timely manner. Courtesy pick up driver was a polite young man. An overall great experience, thank you.
3/5/2025
Sophie V. VERIFIED CUSTOMER
I had an excellent experience at Honda Reeves Huntington Beach, primarily due to the assistance provided by Ivette. Her expertise and professional advice were instrumental throughout the process. Ivette proactively reminded me about a recall notice, ensuring my vehicle met safety standards.
After the service, she followed up regarding an overpricing issue related to one of the services. Ivette's prompt action in addressing the concern and adjusting the charge highlighted her commitment to customer satisfaction.
Overall, the service I received was exemplary, largely thanks to Ivette's attentive and knowledgeable approach. I would recommend Honda Reeves Huntington Beach based on this positive experience.
3/5/2025
Henry J. VERIFIED CUSTOMER
Very excellent service from Mike.
3/5/2025
Josephine H. VERIFIED CUSTOMER
In short, the general manager explained that it was the key needing re-programming that was the problem and not the battery. I was happy that he took the time to explain the issue.
3/5/2025
Gregory K. VERIFIED CUSTOMER
Excellent
3/5/2025
Bill M. VERIFIED CUSTOMER
It was extremely difficult to get a live person on the phone. The price I was quoted for the service was way too high
3/5/2025
Gianna V. VERIFIED CUSTOMER
Thank you Ram. Two ????????
3/5/2025
Brian F. VERIFIED CUSTOMER
My experience with Richard Juarez at Norm Reeve’s Ford Cerritos was exceptional. Richard listened and noted all of my concerns with the vehicle. I picked up my Ford Expedition and it was a brand new car. All of the issues I was having with my vehicle were repaired. I was very happy with the service and the reasonable price for all repairs.
3/5/2025
Stanley T. VERIFIED CUSTOMER
Mr. Jaber was very professional, concise, and accommodating with my request for service. So was Jane, whom assisted me when I had initially called in for an appointment. Thank you again.
3/5/2025
Cynthia D. VERIFIED CUSTOMER
SIMONE WAS GREAT. I WAS DISAPPOINTED THAT YOU CHARGED TO ROTATE TIRES..
3/5/2025
Jesse B. VERIFIED CUSTOMER
Thanks.
3/5/2025
David G. VERIFIED CUSTOMER
Thank you Gerardo Molina, your service is always impecable! Thank you for being kind and very attentive.
3/5/2025
Eleanor D. VERIFIED CUSTOMER
The service dept rep was very professional explained the tire issue thoroughly. Very kind and considerate of our time.
3/5/2025
Dana M. VERIFIED CUSTOMER
Your service dept is top notch!
3/5/2025
Maria M. VERIFIED CUSTOMER
Had a good experience with Manny; he was very helpful and professional.
3/5/2025
Fatima G. VERIFIED CUSTOMER
Great service
3/5/2025
Irene L. VERIFIED CUSTOMER
This was the most horrible service I have ever gotten at norm Reeves. I waited for four hours for a basic oil change and not once was I informed by Oscar Ortega on the progress of my car. Finally, after waiting four hours I walked to the service station and to my surprise my car was stilll not worked on for a basic oil change that I had made an appointment. The service technician was of no help and rude and the service on my car was rushed with oil splatter on my windshield. Sorry Norm Reeves, you just lost a customer of close to twenty years. Your service has slowly become the worst I have ever experienced.
3/5/2025
Sylvin Patricia. VERIFIED CUSTOMER
I arrived at your shop at 1015 today and had to wait until after 1 PM to have 2 hatch stays replaced that should have only taken 30 minutes. I am appalled at the length of time it took for such a small job. Very dissatisfied. John was not helpful in assuring that this small job was done more timely.