Sal was very helpful, explained everything & kept in touch with me. He provided great customer service!
3/8/2025
Cathy C. VERIFIED CUSTOMER
When I called to schedule the A maintenance and the recalls service, I was told that for the recalls, I'd have to wait until April (and they scheduled me for that). So yesterday I had the appt for the maintenance and Benito checked if the parts were available that day to fix the recalls and they were, so he added the recall to the service. The work was done by early afternoon.
Benito has always gone out of his way to take care of the customer. I have been a customer at this service dept since 2008 and he has always been the most respectful, efficient, kind, caring advisor. (I have had some not so good experiences with some of the advisors at this location, which is why I try to schedule with Benito).
3/8/2025
Ariana Z. VERIFIED CUSTOMER
Everyone was helpful, professional, and friendly. The service went quick and smooth.
3/8/2025
Danielle O. VERIFIED CUSTOMER
Why wasn’t the black box data reviewed? I’ve had two incidences within a month of this vehicle doing things that should not do. The first one was a month ago when it stopped suddenly like I hit a brick wall going 2 miles an hour. And the next one was two days after it was serviced at your dealership when it jumped the curb over a sidewalk over a garden before it stopped barely missing, hitting a lady and her dog. Who are my witnesses. John Beck said the automatic stop does NOT engage under 35 miles an hour although I’ve read differently. Also, two items underneath my hood that look weird. Your outside man fixed one of them, but the other one is still a mystery. Do you look Although I’ve read differently. Also, two items underneath my hood that look weird. Your outside man fixed one of them but the other one is still a mystery. Do you look under the hood when you service a car? This is the second time you’ve serviced my car and these issues were not fixed. https://www.updatepromise.com/survey/followup/
3/8/2025
Theodore C. VERIFIED CUSTOMER
Julie is considerate of one's time, maintenance of the vehicle,the HONDA brand, and has a genuine relationship with her customers.
3/8/2025
Monica G. VERIFIED CUSTOMER
Trevor Rodriguez and his team did a phenomenal job on my vehicle. They were efficient in handling my vehicle. Thank you Trevor and team!
3/8/2025
Patricia S. VERIFIED CUSTOMER
Very courteous and knowledgeable
3/8/2025
Edwin R. VERIFIED CUSTOMER
My advisor Anthony was great in attending to my car needs. ????????????????
3/8/2025
Marissa P. VERIFIED CUSTOMER
Jonathan always go above and beyond to help me out witn my car! :)
3/8/2025
Maribel A. VERIFIED CUSTOMER
My car is still making a noise when I reverse.
3/8/2025
Edgar S. VERIFIED CUSTOMER
Customer service was excellent service advisors are kind and care about your experience. Will be returning.
3/8/2025
Carlos S. VERIFIED CUSTOMER
Great job Norm Reeves!
Oscar Ortega was friendly and attentive to my needs. He looked at the computer and saw that needed brake fluid service. It got done in one day. Thank you for all you do!
Keep up the good work Norm Reeves!
3/8/2025
Andre C. VERIFIED CUSTOMER
The entire job took freak’n forever! I got there at 6:50a and left around 2:15p
3/8/2025
Belen A. VERIFIED CUSTOMER
Radiator coolant was not topped up to the correct level, so I need to take the car again for the correction.
Very time consuming and frustrating.
3/8/2025
Joyce S. VERIFIED CUSTOMER
Yvette is always great to work with! She was very patient about rescheduling this recall appointment for me. The good news was the car was completed sooner than originally anticipated … that scores extra points.
3/8/2025
Christina M. VERIFIED CUSTOMER
This is the second time John services my car , fast friendly and efficient ! I keep returning to him for his awesome work and customer service skills
3/8/2025
Cynthia F. VERIFIED CUSTOMER
The service I receive meet and exceeded my expectations. Brandon always take care of my vehicle needs
3/8/2025
Ricardo Y. VERIFIED CUSTOMER
Job well done.
3/8/2025
Susie C. VERIFIED CUSTOMER
Louie was very knowledgeable and professional. He kept
me posted.