It was very frustrating to arrive to the dealership only to find out the previous arrangement made with the service rep was not fulfilled. I had communicated with the service rep that I would need to pick up my car after 6pm, and I was assured my car keys would be left with the reception desk. My husband and I were very dissatisfied with the service, as we drove a total of one hour (to and from trip) and paid over $70 in ride service fees to be able to get our vehicle back. We have chosen this dealership time after time, despite the distance from our home, because we felt we always received excellent service. I understand miscommunications happen and people have off days, and I hope this does not happen to other customers. We will be taking our vehicle to a different service location for future needs.
4/10/2026
Katerin V. VERIFIED CUSTOMER
awesome, polite,and fast
4/10/2026
Norma R. VERIFIED CUSTOMER
Very satisfied. I’m currently disabled and they fix my car in a timely manner. Thank you Ramez for all your help.
4/10/2026
Brianna F. VERIFIED CUSTOMER
Ivette was great, thank you!
4/10/2026
Rudy G. VERIFIED CUSTOMER
I was treated like an old friend and was remembered from previous visits
4/10/2026
Staci C. VERIFIED CUSTOMER
My guy was excellent nothing built great quality service
4/10/2026
James T. VERIFIED CUSTOMER
I've had two Hondas that I bought there I'm into you guys for about 35 years and I've had a couple how bad advisors and then I'm at Reuben and he takes care of everything it's on time not only working for Honda but he's working for the customer also He's an asset to your company thank you
4/10/2026
Lori R. VERIFIED CUSTOMER
I was very pleased today with the service by Ivette Rodriguez.
4/10/2026
Lidia M. VERIFIED CUSTOMER
I’m impressed on how well the service department handles the customer flow. Every employee helps to ensure that the customer gets their vehicle serviced in a timely manner. Great teamwork!
4/10/2026
Ricardo A. VERIFIED CUSTOMER
They did a great job my car feels like when I first bought it. Quick service didn't have to wait long.
4/10/2026
Mccartney G. VERIFIED CUSTOMER
Ramez was personable and extremely helpful!
4/10/2026
Fedor S. VERIFIED CUSTOMER
Excellent service! Faster than expected. All staff was very professional.
4/10/2026
Anita W. VERIFIED CUSTOMER
GOOD JOB TREVOR THANK YOU !!
4/10/2026
Debbie D. VERIFIED CUSTOMER
I have been servicing my Corolla at this dealership since 2004,when I purchased it,every 6 months and John made me feel remembered, welcome and important. Made my wait time easier.
4/10/2026
Scott M. VERIFIED CUSTOMER
Rafael was awesome there were a few obstacles he had to navigate but he stuck with it until I got results that I was happy with look forward to dealing with him on a regular basis
4/10/2026
Shane K. VERIFIED CUSTOMER
Ms. Valdez was extremely helpful during my visit. Not only is she knowledgeable and professional, I felt like she paid more attention to details than other people and went out of her way to help me further. It was a pleasure to work with her; I would give her 11/10 rating.
4/10/2026
Rudy P. VERIFIED CUSTOMER
Sam was great at helping helping me service my car. He's attentive and knowledgeable.
4/10/2026
Kelly L. VERIFIED CUSTOMER
Okay
4/10/2026
Nathan C. VERIFIED CUSTOMER
Benito is amazing!
And your service department as a whole does great work, and is TRUSTWORTHY. Never change that.