Viviana's attention to detail is great, and her customer facing skills are great also.
4/4/2025
Jose H. VERIFIED CUSTOMER
Thank you
4/4/2025
Cindy K. VERIFIED CUSTOMER
To make this a very short and concise answer, I received zero phone calls from Aaron yesterday. I received an automated text message saying my car was done within 40 minutes of me dropping off my car. Aaron informed me it would be a 2 1/2 to 3 hour job. When I came to pick up the car, my car was not done or worked on at all. I received zero information, zero warning and was also told by a coworker I would receive a call from Aaron by closing. No calls were received by Aaron yet I called the service center 2 to 3 times before 6 PM. Everyone guaranteeing me he would call me back. By my last call Aaron had left for the day. And now the next morning, I still have received zero phone calls from anyone including the manager at the service center. This is not OK. And at the end of the day, my car still has not been worked on. I wasted all of Thursday for nothing. And I had to pay for a ride share because Norm Reeves does not provide drop off service anymore. But I also did not have a car to come back to that was properly worked on.
4/4/2025
Will E. VERIFIED CUSTOMER
Mary's terrific.
Always goes beyond expectations.
Great with detailed (and knowledgeable) answers to my questions.
Always follows up after work is done.
A pleasure to work with with.
4/4/2025
Andrea H. VERIFIED CUSTOMER
George was very helpful and kind!!
4/4/2025
Leah S. VERIFIED CUSTOMER
Clayton was polite and helpful. He was communicative. Service was on time. I am thankful for the latter coffee machine and comfortable chairs
4/4/2025
Leslie G. VERIFIED CUSTOMER
Edward provided A+ service! Friendly and kept me informed.
4/4/2025
Mark L. VERIFIED CUSTOMER
Julie was great to work with. Scheduling the appointment was easy, drop off was smooth and communication throughout the service was great.
4/4/2025
Norma A. VERIFIED CUSTOMER
Job well done. Thank You Jonathan
4/4/2025
Olivia G. VERIFIED CUSTOMER
Benito Torres is the best! Always friendly, always answers all my questions ,always gives good advise!
4/4/2025
Albert P. VERIFIED CUSTOMER
Very good service
4/4/2025
Victor J. VERIFIED CUSTOMER
Amazing service! Made the whole experience completely smooth and efficient, thank you!
4/4/2025
Antonio D. VERIFIED CUSTOMER
Very fast and easy
4/4/2025
La Keisha. VERIFIED CUSTOMER
Kyle has been my service rep since I’ve been bringing my GV80 to Norm Reeves Genesis; always respectful , informative and helpful. Thank you for your consistency
4/4/2025
Joseph N. VERIFIED CUSTOMER
Mr. Gary was awesome!
4/4/2025
Jerry G. VERIFIED CUSTOMER
Ernesto is a credit to your business.
4/4/2025
Yolanda G. VERIFIED CUSTOMER
Overall service was good with the exception that I had to wait 30 minutes before attended.