The Car Group

Ok

Did wonderful job, kudos to Trevor!

good attitude very helpful good experience

My service advisor, Joseph Vargas is very friendly and knowledgeable. He communicates well and I trust his advice

Ivette gave great customer service. Thank you!

Nancy Galvan provided excellent service. Knowledgeable and informative. Thank you to Nancy and the entire WC Norm Reeves Honda!

Thank you

Q is always helpful in making the service experience a positive one. He keeps customers up to date on the progress of the repair and answers any questions that customer may have. Accommodating and professional.

Yes he did a great job

The service here was terrible. I went in for a maintenance check for my vehicle and I will not be going back there again. I had a bad experience due to miscommunication and unprofessionalism by the staff, advisors and my advisor, Adrian. I had went in for a maintenance check close to noon. They had told me that my car was going to be ready at 2:30pm and it was not. After having waited for more than 20 minutes past the scheduled waiting time of my vehicle’s maintenance check (2:30pm), I went to look for my advisor and had to ask another advisor for help. When I asked for help it felt like I was botheriThey told me that I needed to speak to my advisor and that he was currently on lunch. So I had to wait for another 20 minutes and during those 20 minutes they had already brought my car out and had given me my keys but I told them that I still needed to speak to my advisor because I had not even paid yet, which they were surprised about. That shows that they had no organization or communication whatsoever. After a couple of more minutes I noticed that Adrian, my advisor was out by the service center so I told the staff that I needed to speak to him because it looked like my car was ready and that I had been waiting. Once they called him over, I told him that it looked like my car had been done getting serviced since it was parked outside already and he looked surprised. Mind you I had been waiting for three hours at this point. He told me that he was not aware that my car was ready because he had not received any paperwork for it. So he had to check at his desk for the paperwork and there was no paperwork. He asked his other coworkers and no one had submitted the paperwork for my vehicle. During that same moment, one of his coworkers asked me if she had called my name on the waiting list and I told her that she had not but clearly my car was ready for pick up and no one had notified me so I don’t understand why she was asking me that question? I thought that was kind of rude. This was very unprofessional and unacceptable. I had to wait another few minutes for him to go ask the staff working in the service department if they had the paperwork for my vehicle’s maintenance check. Once he returned he had the paperwork in his hand which according to him was left at an empty station by another employee. That was very disappointing to see since the employees there should be communicating at all times.I was there for almost three hours just for the maintenance check which should not take that long. The employees at Norm Reeves handled the situation poorly and wasted my time.They do not care about the customers. I will definitely be leaving a Yelp review so people know not to go here.

Great service

Keep up the good work Ramblin Diego as my service advisor. He did a good job. Excellent customer service.

Ivette Rodriguez is very excellent and professional. I am really happy with her help and knowledgeable. I will definitely come back at Norm Reeves Honda at Huntington Beach for both car service and buy another new Honda. Thank you Ivette Rodriguez at Norm Reeves Honda Dealer.

Tony was very professional and helpful. Definitely would recommend Tony.

Great service, friendly employees vehicles ready when they said it would be

Great customer service. However parts and labor is somewhat expensive.

Rafael was great to help me get taken care of and Eduardo helped as well.

Thank you.

Leo was great. He helped me find everything that was going on with my car and I got it all repaired at one time. Everything seems to be working great so far.

Taken my car to the dealer to fix the windows keep bouncing down and they had put down on the paper stating the window shop that had tinted my windows had messed it up but the tint shop does not take the door panel apart for anything the paper stated advised had told me about taking my car to another shop for work could void warranty but adviser never told me anything the car has not been anywhere else but that dealer and did my oil change and never got my multi point inspection to see if my car needed anything