Your service people are the best I've ever had. I know as I've been in the business and have owned over 50 new cars. My service rep went over and above the call of duty today.
5/17/2025
Janet R. VERIFIED CUSTOMER
John Le gives great service. He is always focused and knows cars. He know his job very good. I go to HB because of the service from John Le. Your other advisors didn't do a good job like John Le.
I continue to come because John's great service. Give him a good raise. Thank you, John Le.
5/17/2025
Eduardo . VERIFIED CUSTOMER
Julie went above and beyond to make sure I got my concerns taken care of and that it didn’t break my bank.
5/17/2025
Marie G. VERIFIED CUSTOMER
Alex Was very professional, and I appreciate him explaining what’s coming up on my car for service.
5/17/2025
Hooman K. VERIFIED CUSTOMER
Great job. Thanks
5/17/2025
Carrie S. VERIFIED CUSTOMER
Great service and communication
5/17/2025
Abraham V. VERIFIED CUSTOMER
Great experience!
5/17/2025
Jennifer H. VERIFIED CUSTOMER
Great customer service .
5/17/2025
Elaine N. VERIFIED CUSTOMER
Good service. GENARO allowed me to ask questions n he answered them with truthful answers..
Thank you for everything..
5/17/2025
Gabriel T. VERIFIED CUSTOMER
I've been coming here since 2015. What I liked about coming here was that they accommodated for their long wait times for their service times by offering complimentary shuttle rides to and from a location, my home. Now, they only offer a ride one way. They also said this service is limited milage wise and may stop completely. This alters my decision of whether I will return back here for my service as getting my car serviced here takes a long time even with a booked time slot.
5/17/2025
Laverne P. VERIFIED CUSTOMER
Edward is amazing thank you all for the comfort of your dealership .
I love your coffee machine .
5/17/2025
Jacob A. VERIFIED CUSTOMER
Amery was super helpful, attentive and patient. He answered all my questions and made me feel at ease with the service I was receiving. Would definitely come back for any future services needed for our Handa. THANK YOU AMERY!
5/17/2025
Julia R. VERIFIED CUSTOMER
We made an appointment specifically to get windshield fixed .
At 840am… Upon arrival we’re told the tech would not be there until sometime between 11am-1pm ! When I spoke to another person they said they were in their way between 9am-11am. My time is valuable and to have me guessing what time I was going to be seen was extremely disrespectful.
Luckily, another Honda dealership was able to take me in with no appointment, and had my windshield
fixed with no problems.
Needless to say, I will never go to West Covina, Norm, Reeves, even though I fully purchased my vehicle there with insurance and add-ons. I will definitely tell my friends and never to go there.
5/17/2025
Rick S. VERIFIED CUSTOMER
Thank you for replacing my battery the same day even though you were very busy.
5/17/2025
Amanda M. VERIFIED CUSTOMER
Denise is an excellent person I love her
5/17/2025
Shari S. VERIFIED CUSTOMER
Trevor was amazing and gave us exceptional results regarding our service
5/17/2025
Kim A. VERIFIED CUSTOMER
John was very knowledgeable, helpful, courteous and went out of his way to help me with making sure everything was done perfectly on my car.
5/17/2025
Larry M. VERIFIED CUSTOMER
None
5/17/2025
Len F. VERIFIED CUSTOMER
Awesome effective service!!
5/17/2025
Amelia S. VERIFIED CUSTOMER
The service I needed couldn’t get done because I was not prepared to wait today. The simple service was a lot more complicated than I had planned for. They politely rescheduled and I will return for service in a couple of days .. thank you!