Fernando was very courteous and accommodating. However, I made two small requests (and these may not be Fernando's fault because I'm sure he is not the one who would actually perform the following):
1) Put 40 PSI on all four tires. This was very important to me that I mentioned it TWICE. When I got my car back, all tires only had 36 PSI.
2) To make sure the dashboard had the tire pressure display. Instead, it was some other display, so I had to play around with the dashboard to get it back.
Sorry, but when I make two small requests and neither was done, it is hard for me to give a good rating.
5/24/2025
Walter B. VERIFIED CUSTOMER
Very good service
5/24/2025
Deborah M. VERIFIED CUSTOMER
Appreciate the professional conduct and personal care from Jacob James. Thank you.
I would love the Helpful Honda man to fix the oxidizing paint on my Pilot however!
5/24/2025
Sergio T. VERIFIED CUSTOMER
Genaro Pérez is an excellent service advisor, very helpful
5/24/2025
Saundra F. VERIFIED CUSTOMER
Yes I received great service! Excellent Service!
5/24/2025
Dominic B. VERIFIED CUSTOMER
Car still makes sound that they were supposed to fix
5/24/2025
Ana F. VERIFIED CUSTOMER
N/a
5/24/2025
Shea H. VERIFIED CUSTOMER
I appreciated Nate's kindness and clear communication!
5/24/2025
Alham B. VERIFIED CUSTOMER
Great service and professional work
5/24/2025
William H. VERIFIED CUSTOMER
Arbenzz is great. Thank you!
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5/24/2025
Jane B. VERIFIED CUSTOMER
Tony was very nice and explained everything concerning my car’s service.
5/24/2025
Nancy V. VERIFIED CUSTOMER
Valerie gave excellent service, kept me updated about the work being done, I was very happy with her , she’s professional and friendly!
5/24/2025
Karen H. VERIFIED CUSTOMER
Ernesto was absolutely incredible. I waited for my vehicle which took some time due to the service needed. He continued to keep me informed of the status and offer to provide transportation home. He found me in the lobby to let me know he was taking lunch and would check in upon his return. I have never had such an attentive service advisor or as professional. He is truly an asset to Norm Reeves Dealership.
5/24/2025
Vivian G. VERIFIED CUSTOMER
Thank you, Michael for giving me good customer service.
5/24/2025
Chuck S. VERIFIED CUSTOMER
Thank you!
5/24/2025
Heather B. VERIFIED CUSTOMER
Trevor is always extremely helpful when I come in to service my car
5/24/2025
Susan H. VERIFIED CUSTOMER
Ivette is great. Thank you!
5/24/2025
Luis G. VERIFIED CUSTOMER
Everything went smoothly, straight foward, Joseph answered all my questions i had very proffesional
5/24/2025
Maria Q. VERIFIED CUSTOMER
Mr. Montoya was very professional and kept me informed of the services being given to my car.
5/24/2025
Brenda G. VERIFIED CUSTOMER
I know my car is too old, I find John very helpful I was assigned to another agent, he greeted me with a smile and asked what help I needed for my car. He checked in my car right away to have it inspected.