The Car Group

Great customer service!! Very knowledgeable!!

Great service, friendly staff. Thank you for everything!!!

Jesse was very helpful by explaining to me things I didn’t understand. I’m definitely goin to request Jesse to help me next time with my car needs. Thank you.

Excellent customer service. Everybody is really friendly.

More tire sizes, the service was excellent

Very good

It too long for Subaru Engineers to make a decision on the repair. On May 23rd it was submitted to Subaru Warranty to replace the Transmission. . On May 30th we were told that it was assigned to new Case Manager. On June 2nd Subaru messaged us that they were going to replace the Val ve Body. This put us in a bind because it put our daughter without a vehicle to drive.

Thank you for taking care of me

Very thorough, I love the videos. Professional and courteous.

They are doing great job thanks you ????

Thank you

For good service

Knowledgeable and explained the reasons behind needing different repairs. Professional, attentive, and easy to communicate with.

Valerie Machado did a great job. She communicated effectively and kept me posted on the progress of my service. I’m very happy with my experience.

Kevin Lam did a great job in his capacity as a customer service representative..He went the extra mile in accommodating us... I do however am suspicious of the judgment of whomever serviced our 2018 Honda Civic They informed Kevin we needed a Brake fluid exchange service ...Funny..Our Brake fluid had been changed and system flush just two years prior by this same dealership..We were informed last year..2024 that our Brake fluid was in great shpe..No problem..But this year ..2025...after only driving 3,000 miles the entire year...We are told the Brake fluid was : Chocolate Brown in color " and needs to be changed I eventually decided to cancel our appointment for this Friday after thinking it over.. It only had 3,000 miles on the odometer since the 2024 Annual inspection and service ! Took our Honda to Firestone Auto care..The Service Tech did a comprehensive check of our Brake fluid with a color strip test and found our Brake fluid was in great condition at no charge...Saving me $190 for a Honda dealer Brake fluid exchange service we did not need ! May I suggest your Service manager speak with whomever serviced our vehicle yesterday Namely who checked the Brake fluid in our Honda Civic and made the call it was bad.. Not Kevin's fault...He was just the Messinger Honestly and Integrity go a long way in loyal customer retention.. Which now is suspect as being neither... Mike C

She is a great advisor she keeps me well informed

Shabby performance by the Norm Reeves Service team. First time ever!!!

Outstanding

I was very pleased with the service I received from Nate.

Expensive wish ford would have covered. Roddy was the best.