I didn’t feel comfortable with Valerie’s customer service.
6/21/2025
Charles L. VERIFIED CUSTOMER
He was ok. Being in the first three people in Service, it took 4 1/2 hours to complete minor service
6/21/2025
Maureen T. VERIFIED CUSTOMER
The team kept me updated on my vehicle and provided great customer service.
6/21/2025
Mike F. VERIFIED CUSTOMER
I'm Happy with the job they did on my brakes today.
6/21/2025
Dylan C. VERIFIED CUSTOMER
Thanks to to Phil as well for being reasonable and honoring our service agreement although it expired just a few days prior.
6/21/2025
Dan B. VERIFIED CUSTOMER
All good! Thank you!
6/21/2025
Jennifer W. VERIFIED CUSTOMER
Great service got me in and out quickly
6/21/2025
Cecilia A. VERIFIED CUSTOMER
Thank you Adrian, you were very helpful helping me with my tire warranty, made it east. Thank you again I made it to Vegas safe ????
6/21/2025
Marguerite A. VERIFIED CUSTOMER
Simona welcomed me very warmly on my first visit to the service department. She clearly explained what would occur during my car’s 10K check up. She also very kindly arranged transportation from & back to the service department. I was very impressed with the customer service I received from Simona, as well as Brandon Griffith in the body shop. Brandon did an assessment of some minor damage to the car (small dent & some scratches) and advised that, given the minor nature of the damage vis-a-vis the cost of repair, I hold off getting repairs. He rubbed compound on the scratches & buffed to the extent he could by hand to improve appearance. I am really appreciative of his honesty and will definitely keep the body shop in mind if the car incurs more significant damage.
6/21/2025
Eva S. VERIFIED CUSTOMER
After having the fuel pump replaced under a recall, the vehicle was returned to me and after filling the tank I noticed the fuel gauge was not working. Kevin didn’t make excuses, he apologized and asked me to bring back the vehicle and the issue was resolved promptly. I don’t expect perfection, I expect it to be made right and it was. He was courteous and efficient.
6/21/2025
Lawrence G. VERIFIED CUSTOMER
I have not received an update on my car. What is the status? Why am I receiving a satisfaction survey?
Poor communication has made this a really negative experience
6/21/2025
Lillian G. VERIFIED CUSTOMER
Excellent service, Julie was great and helpful throughout the process! I will definitely recommend this location to everyone !
6/21/2025
Mark N. VERIFIED CUSTOMER
No free car wash after service maintenance
6/21/2025
Malek A. VERIFIED CUSTOMER
I'm very disappointed with the service at Toyota
Norm Reeves. It seems like the service advisors are not being honest with customers. For example, during my last visit for a bearing replacement, I was told it would only take five hours-but they kept my car for three full days. Again today, I was told that replacing the rear brake pads would take 2.5 hours, but my car wasn't ready for six hours. I don't understand why they keep giving inaccurate time estimates. This lack of transparency is very frustrating and makes it hard to trust the service department.
6/21/2025
Tony K. VERIFIED CUSTOMER
I’ll be back. Simona was very professional and answered my questions. Thank you
6/21/2025
Alicia E. VERIFIED CUSTOMER
Juan went above and beyond to get my vehicle ready for pick up on the same day. Being a busy soccer mom with practices and games it was greatly appreciated
6/21/2025
Joel F. VERIFIED CUSTOMER
Robert was helpful and clear about the process.
6/21/2025
Vandana P. VERIFIED CUSTOMER
Trevor is very knowledgeable and always helpful. I trust him to take care of my car with professional service ! He is a great service advisor !
6/21/2025
Mary D. VERIFIED CUSTOMER
Manny was wonderful, super helpful! I typically feel pressured when bringing my car in for service and he was so nice! He even helped me understand some aspects of my car I didn’t know before. Amazing service!