Fred Beans Family of Dealerships Corporate

Very helpful. Great IT system enabled me to see the status. Very well done

My experience. Backgound: I leased my 2019 Jeep Wrangler from Fred Beans in 2019. Your dealership is not the closest Jeep Dealership/Service department to me (40+ min drive). I try to be loyal, so was willing to make the longer drive for service. Call to Schedule Appointment: I called to schedule service for my free Jeep wave oil change/tire rotation and to have the broken “Folding Top Rear Lift Arm, Left” on my soft top replaced. I told the service coordinator that I would like to get everything done in one visit due to the long drive. I stated that I have the part number and cost for the broken piece I needed fixed/replaced. He said just bring the Jeep in and we will get it taken care of. I asked again if he wanted the part number, he said no. Day of Appointment 9/17/2020: Pulling into the service bay I saw three employees that I thought would tell me where to pull into, say hi etc. Two of them quickly avoided making eye contact and walked out of services bay as fast as they could. The third, who did not want to make eye contact with me either, I was able to say Hi to, as I pulled in, she said hi back, but then quickly went inside. So with all the employees scared away, I just pulled up and parked in the service bay where I thought good. Needless to say not a warm welcome. Not a welcome at all. Felt more like a cold shoulder. I then went inside. I saw some employees at their desks behind glass walls all on phones looking at computers. There was one guy at a service podium, but he could not see me as he had his duel screen monitor system positioned such that it created a block from seeing anyone entering from the service bay. I stood there for a minute. No one making eye contact. I saw the girl I said hi to earlier. She was about to walk right by me without making eye contact. I stopped her and asked if someone could help me. She pointed me to the guy at the service podium and said he can when he’s off the phone. When he finished his call, he took my name, pulled my file, took my keys and validated the services. I took a seat and waited. After about 90 minutes I was called up as my car was done. Service guy explained that the Free oil and tire rotation was done. I asked about the broken Lift arm. He said they need to order a part. You can imagine my frustration with this statement. I then asked what the cost of the part was. He stepped away a made a call. Came back that its $149. I then shared the part number and print out of the cost of the part from Mopar of $20. He said he will go check and walked away. He came back a few minutes later and said they quoted the wrong part. So either this was a lack of attention to detail, or worse an attempt to get one by me. He said they can get the part for $22 and it should be there tomorrow (9/18). I said ok, call me when you get it to schedule an appointment to fix. He said ok. So as of today 9/25 I have not heard from the service guy But, I have received about 7 emails asking how my experience was. Seems there is greater effort and concern in rating my experience than actually providing a good experience. Overall: The vibe in the establishment was down with negative energy. Employees did not want to make eye contact. A very important item as we are all in masks these days. Eye contact is the new smile. Other main theme of Fred Beans service: No attention to what I was saying when I scheduled the call. No attention to detail on the actual part that needed to be fixed. No attention to a customer that had just arrived. No consideration for my time. Bottomline I felt like my business was not wanted by Fred Beans. I tried to be loyal. Will now go to another jeep dealer. A closer one that hopefully wants my business.

Had wife take it down. Instead of doing the tire rotation he wanted to charge for that when You have two off already . Went through that before . That's curtiouse. I had also replaced air filterif he looked at it he would have seen it's clean. Said to her about alignment should have been done from factory under 30 k . Thx

Smooth sailing from start to finish! Thanks

Minh explained everything clearly. He was thorough and made sure I made my next appointment. Great service!

Very satisfiied

Clear & easy

I had an appointment at 9:15/9:30 this morning and they didn’t bring it in until 1pm and nothing was done to it. I called and that’s when service told me so I declined the service and picked the car up

FYI: After the service was complete, I received a phone call asking me to return because they THOUGHT they forgot something.

Jack is the best!

All went well except I believe Fred Beans communication between customer and garage needs a little improvement.

Marc and the team were and have continued to be very helpful. Whether it is providing answers to my questions or calling me to update me on the progress of any work on my car, the team has been a solid performer. Thank you all!

I came in at closing time and received excellent service. Great job getting my van under cover for the night with a broken window- prompt service the following day. Clear Prompt feedback and price quote.

Feel completely ripped off. Never again. I have bought 3 vehicles from this dealership but never again

Thank you

Calvin is very excellent asm

The car was there for 4 1/2 days and was not washed? Also, the second problem that I noted (broken handle over passenger seat) was not fixed - the spring was left in the console.

My first time having service done on my wife’s car there because we just moved to the area. I was completely satisfied from the time I arrived and checked in to the time I picked up my vehicle. We have owned numerous vehicles and have always believed dealer service is a major factor in our return business. Jack was very helpful and courteous.

I appreciated the status updates.

Fat, friendly service. Highly Recommended.