Thank you, he listened to and acknowledged my concerns. He was patient while I was a bit frustrated in trying to explain my issues with Car Play. He was very polite and tried to make sure everything went smoothly.
9/16/2020
Dafydd J. VERIFIED CUSTOMER
I hate to criticize Rich because he’s a nice guy. I would suggest that when someone’s vehicle is in for service and it takes days longer than expected, a call or text with an update every second or third day would be a great thing. Not having any information leaves people wondering if anything at all is happening. After almost two weeks with only a couple of calls I didn’t know if it even could be fixed. A couple of extra calls would have been great.
9/16/2020
Jon H. VERIFIED CUSTOMER
Great job!
9/16/2020
Chris M. VERIFIED CUSTOMER
Michael did a fantastic job in handling my service, extremely polite and knowledgeable
9/16/2020
RALPH F. VERIFIED CUSTOMER
My vehicle was delivered to me brand new and now one tested the function of the trailer lighting. I hooked up my trailer on a holiday to find no lights. I spent 3 hours checking grounds on trailer, I purchased new trailer lights. A day later we traveled on vacation with NO boat and trailer.
After the recent visit to have wiring installed correctly I am advised there is NO Fix.
If I want to pull my boat with my New be Tiguan I cannot and now must rent a car. VW should be ashamed.! I have been 30 years loyal. Why would thus b acceptable to any car owner. Installed by dealer and not functioning with no date when it will. I should not have to pay for and car that can not do what it was purchased to do. Failure n every level.
9/16/2020
Mark S. VERIFIED CUSTOMER
Marc, as the rest of your dealership staff, is a pleasure to deal with and sets the bar as to how a service department should be run.
9/16/2020
Samuel H. VERIFIED CUSTOMER
I am very thankful for how I am treated every time I bring my vehicles in for service.
9/16/2020
Susan B. VERIFIED CUSTOMER
It would have been nice to have had the car washed while at the dealership.
9/16/2020
PARIS W. VERIFIED CUSTOMER
I was in and out in good time and he explained what they did.
9/16/2020
Daniel S. VERIFIED CUSTOMER
Terry was very helpful in scheduling my 2019 Nissan Murano for same day oil change. Although I leased my car from a different dealership she made me feel like a member of the Fred Beans Nissan family! My experience with Terry ensured I won’t be looking anywhere else for a new car. Fred Beans will get my business! Thanks again Terry!
9/16/2020
Roman S. VERIFIED CUSTOMER
Very good!
9/16/2020
Matthew F. VERIFIED CUSTOMER
Jesse made the process easy, explained some things I didn't know and was nice enough to honor some coupons I received in the mail during the pandemic in March of this year.
9/16/2020
Henry F. VERIFIED CUSTOMER
Mike and the service dept were great!
9/16/2020
MATTHEW H. VERIFIED CUSTOMER
Took five weeks to get my car back. Kept getting told it would be done this date only to get a call saying it wasn’t ready. Top shade that covers the sun roof is now falling down, was not like that when I took the car in for service.
9/16/2020
Frank V. VERIFIED CUSTOMER
Chris was very polite and professional. He set proper expectations and call me when the job is complete. Thank you.
9/16/2020
Monika P. VERIFIED CUSTOMER
Thanks to all of you. Mrs. M.R.Potoski
9/16/2020
Michael P. VERIFIED CUSTOMER
A great help when I needed my vehicle worked on and done quickly. Thanks for your help and great service department.
9/16/2020
David G. VERIFIED CUSTOMER
Excellent service!
9/15/2020
Rachel D. VERIFIED CUSTOMER
Marc is amazing. Was able to get me an appointment immediately and fix the issue by mid afternoon!