John listened to me and my assessment of the leak in my tire and guess what? I was right. My warranty allowed me to get a new tire. Very pleased!
6/5/2026
Ray W. VERIFIED CUSTOMER
I was a pleasure working with Jessica. With all the new cars having lots of bells and whistles, it’s hard to know all the features with all the vehicles. What she didn’t know, she made an effort to go to the source that would know. That was nice.
6/5/2026
Robert T. VERIFIED CUSTOMER
Very good service and they quick & got me back on the road home. Thank you
6/5/2026
Rafael O. VERIFIED CUSTOMER
El servicio fue muy bueno de parte del asesor pero no estoy satisfecho ya que no fue parte de la garantía el trabajo y entiendo que no me dieron descuento sin importar que todos los servicios de mi vehículo los realizo con ustedes.
6/5/2026
William R. VERIFIED CUSTOMER
Excelente servicio de parte de Damaris y el equipo.
6/5/2026
Awet M. VERIFIED CUSTOMER
Robert Farr made my day. He provided excellent hospitality, explained everything clearly, and made the whole experience easy to understand. Thank you, Robert, and thank you to the Toyota dealership for the great customer service.
6/5/2026
Eric E. VERIFIED CUSTOMER
Robert was great!
6/5/2026
Danielle K. VERIFIED CUSTOMER
The tasks were completed timely and a pick up was arranged, which was very helpful.
6/5/2026
Donald S. VERIFIED CUSTOMER
Kevin was great today thanks ????
6/5/2026
William W. VERIFIED CUSTOMER
Robert continues to be the best service advisor. Thank you for your toyota service
6/5/2026
Jose M. VERIFIED CUSTOMER
The report from your technician mentioned that the issue is the steering wheel damper (P/N 45713-47030) with an repair estimated cost of $446. The cost of the part was about $30.
https://udpcsi.com/A2SVWHM@54DS
When I mentioned this to the service representative, Yaroline, she mentioned that the technician estimated is for the labor. Yaroline mentioned two days earlier that for the PRIUS 2014 the steering wheel damper can not be replaced because it is sealed. The complete steering column assembly (P/N 45250-47230) needed to be replaced with a cost of $2300 ($1660 part, 400 labor plus taxes).
Looking in Chat GPT, I asked if the steering wheel damper can be changed on a PRIUS 2014?
Yes. The steering wheel damper (Toyota part 45713-47030) on a 2014 Toyota Prius can be replaced without replacing the entire steering column.
Because of this I have trust issues with the Adriel Totoya dealer in Dorado.
I was looking to buy a car but most likely I will look somewhere else.
6/5/2026
Roger T. VERIFIED CUSTOMER
C.B. is an excellent service advisor. He is professional, knowledgeable, and listens carefully to the customers’ concerns. He keeps customers informed on the progress of their vehicle’s repair process. He explains what repairs were done to the vehicle and properly answers questions. He’s the one I always want to work with when I take my car in for service or repairs.
6/5/2026
Patty L. VERIFIED CUSTOMER
They said it would take 20-30 min. But after sitting for an hour I went up front. My paperwork was done, and just sitting there. I wonder how long. Everyone was nice, but is there not enough help?
6/5/2026
Galarza Adorno. VERIFIED CUSTOMER
Autocentro Toyota, el mejor lugar para el cuidado de mi Toyota. Agradecido siempre.
6/5/2026
Michael A. VERIFIED CUSTOMER
Felt rushed and pressured into something I didn’t want and had to pay for, and the team member helping didn’t seem knowledgeable. Also insanely expensive, and felt like I was getting up charged for repairs that were not vital.
6/4/2026
Madeline M. VERIFIED CUSTOMER
Muy cortés Bryan. Me explicó lo sucesivo a ese servicio. Y me entregó el documento donde detalla mi próximo servicio.