Honda of Concord

Everything was done to satisfaction. Also did recall work.

Friendly and the service fast.

Mr Huma was very polite and helpful. I hope spell his name right. My stay was very pleasant.

1st. they never fix the problem i was having with the car. 2nd. One of the people torn up one of my rims and never said anything. Very unhappy with the service

My technician representative was very helpful and cordial. It was my first time at Hendrick and I will definitely return back. Great Work!

Cullen's service was outstanding.

Jessica was very willing to help me with the problem I had with my car. She kept me informed about what my vehicle needed. It was kept overnight for additional testing and Jessica called me early the next morning to tell me about my vehicle.

Brad Dix was very helpful and took time to remember tidbits about the day my family was having and asked about it when I returned. Very good customer service!!

Very professional customer service.

Rodney was friendly and my service was completed in a timely manner.

Very friendly staff

It was excellent

My service experience was amazing

Since the beginning of my interactions with Honda of Concord and Honda Corporate, my issues have been treated with an attitude of patronization and dismissal. In the beginning, it was Honda corporate that used some broadly generalized disclaimer to excuse the issue that I had and avoid taking responsibility for it. Now it is Honda of Concord that is using another broadly generalized dismissal to tell me that the issue that I am having with the Honda sensing suite of tech is not their responsibility, but it is simply not designed to work under those conditions. These conditions, might I add, are ones that are specifically advertised as a basic function of the system, specifically the radar adaptive cruise control. My first experience with Honda Corporate cemented my resolve to never buy another new Honda again. This experience with Honda of Concord has created a resolve to never use (once my warranty expires or I sell the vehicle) or recommend this establishment to anyone I know. Let me clarify that this in no way reflects my opinion of the service advisors that I have encountered and dealt with and that they have done their due diligence and have always been respectful. It is rather with the general environment and culture that managers and decision makers exhibit towards issues and their attitude of patronizing or dismissing problems because of the responsibility that may come with recognition of such problems. Plainly and simply, I have had too many issues to be confident in Honda of Concord and their ability to resolve issues that I have with my vehicle. It is a thorough disappointment to feel that you have been ignored and dismissed repeatedly. A company that cannot, or won’t, properly seek a reasonable solution for an issue neither deserves my business or respect.

Service employee asked if I wanted an alignment down to my accord and I said “no I’ll pass”. When I go to check out after the service they had down the alignment and I ended up having to pay for something I did not want completed on my car. Husband will be talking with the manager on Monday.

He was very pleasant and helpful. He made sure I was kept informed about the status of my car.

Cullin was very helpful.

Great service and even helped point us reach coupon for more savings!

I was running late for my appt. And I was stillable to leave my car. An I got it back on a good timely manner. Bert kept me informed along the way. Thank You! I appreciate you.

Quick service, friendly staff, cleanly waiting area, throrough work