I had a 9am appointment and told Ivan I needed my car by 3. At 2 I returned and asked for an update and he said he didn't have any information for me. It looked like the technician started working on my car at that point (at 2). When ai asked what they had done so far to determine the issue Ivan said he didn't know. It would have been better customer service to say "let me find out". My car wasn't ready until almost 330 which made me late for work. When I was frustrated about that Ivan seemed frustrated with me. Not professional at all.
4/16/2026
Elisabeth M. VERIFIED CUSTOMER
DAVID WAS GREAT. I WAS SCHEDULED WITH SOMEONE ELSE, BUT HE DIDN'T WANT TO SEE ME WAITING, HE HAS GREAT CUSTOMER SERVICE. HIGHLY RECOMMEND HIM. MADE THE PROCESS SMOOTH.
4/16/2026
Manny V. VERIFIED CUSTOMER
Outstanding service!
4/16/2026
Shapiro, Gabriela. VERIFIED CUSTOMER
The service was excellent and professional. From the moment Chastity took my information to the moment I picked up my car the staff were communicative and helpful.
4/16/2026
James I. VERIFIED CUSTOMER
no comment
4/16/2026
Laura C. VERIFIED CUSTOMER
Excellent customer service
4/16/2026
Alicia G. VERIFIED CUSTOMER
Chastity is my go to person when I have questions and or issues with our car. She is so helpful, friendly and knowledgeable. She provides excellent customer service always! Thank you Chastity! Keep up the great work.
4/15/2026
Luzette G. VERIFIED CUSTOMER
Wanted to charge me for stuff I didn’t ask for and didn’t need on my car.
4/15/2026
Tomas S. VERIFIED CUSTOMER
Always very happy with her service
4/15/2026
Juan R. VERIFIED CUSTOMER
The same alarms came out after replacing modulator , now I’m unsure if it was something I should have paid for if it came up again after picking g it up
4/15/2026
Sabrina M. VERIFIED CUSTOMER
Daniel is absolutely fantastic! He is knowledgeable and not condescending. He kept us up to date on our service. I truly appreciate him and he is the reason I would return!
4/14/2026
Stephany O. VERIFIED CUSTOMER
Ivan is absolutely amazing!!! Always great customer service! He’s always helpful & knowledgeable in explaining what is to be done & what needs to get done. Ivan is always there being helpful. He’s great!!!!!
4/14/2026
Karen M. VERIFIED CUSTOMER
awesome as always!!
4/14/2026
Jackson C. VERIFIED CUSTOMER
Omar did a great job. He knew exactly what I wanted and made sure I was on my way. The greatest customer service is the one where we get straight to the point and that’s what I got. Thank you!
4/14/2026
Cindy A. VERIFIED CUSTOMER
Excellent customer service, quick service without appointment.
4/13/2026
Oscar P. VERIFIED CUSTOMER
Every time I visit Goudy Honda I am without a doubt always treated with great service. Especially from Ivan Castro he’s a very helpful member of the service department and always look for him when I need help.
4/12/2026
David P. VERIFIED CUSTOMER
Omar has helped me three times and has been perfect each time. He is the definition of a helpful Honda Guy!
4/12/2026
Sylvia R. VERIFIED CUSTOMER
Very satisfied with the service. Thank you so much.