Jesse and his team were very efficient and friendly. But more than that they are always so knowledgeable and helpful when big decisions need to be made.
8/28/2025
David V. VERIFIED CUSTOMER
Excipient and friendly service by Davin Risk!!
8/28/2025
Dale P. VERIFIED CUSTOMER
Thanks again!
8/28/2025
Cassie I. VERIFIED CUSTOMER
Amazing customer service.
8/28/2025
Thomas S. VERIFIED CUSTOMER
Great team ????
8/28/2025
William M. VERIFIED CUSTOMER
Good follow up communication after service was completed
8/28/2025
Sara S. VERIFIED CUSTOMER
Connor was fantastic. He has great customer service skills.
8/28/2025
Nolan R. VERIFIED CUSTOMER
Phenomenal service, 11/10
8/28/2025
Gary V. VERIFIED CUSTOMER
Phillip knows I am enthused about my car and want to know the details about its condition, what the tech observed during the service visit, what service is due next, and what he is seeing as potential problems with others that have many more miles than my car. Phillip does a great job of ‘filling me in’ on the details. Sometimes that means gathering information from other people’s within the dealership; he goes out of his way to do that. I really like that!
Phillip is friendly, engaging, and knowledgeable. I tend to be loyal to the people that I interact with, not the business. So if my trusted bike mechanic changes locations, so do I. Phillip is a big reason that I choose Serra to service my car. I have confidence in him and enjoy working with him.
8/28/2025
Daniel V. VERIFIED CUSTOMER
Davin was professional, helpful, thorough, and friendly.
He is a great representative for the service department at Serra.
Dan Vaughan
8/28/2025
Michael M. VERIFIED CUSTOMER
Very professional and the process was quick.
8/28/2025
Deborah E. VERIFIED CUSTOMER
Helpful technician, didn’t overcharge for simple diagnostic check and cleaning the area around brakes we were concerned about! Much appreciated!
8/28/2025
Paul S. VERIFIED CUSTOMER
It had nothing to do with Davin, he did a great job! I felt my air conditioning was not performing well. According to “Honda” it was at the bottom of acceptable for a Honda Pilot Elite. Honda and I disagree. The air cannot keep up on a hot day, period. We had plenty of days that my Pilot Elite had a chance to perform (concerning the air conditioning) and it failed to cool the cabin each and every time. Well it cooled it but I had to keep it on max to keep up. It’s disappointing. So Honda says it tests acceptable, my customer opinion is,Honda fails. I ride in my wife’s Subaru and in minutes we are turning the Air Conditioning down, lower air speed. A t do that with my Pilot and be comfortable. The dealership put die In the system to see if there is a leak. Good. Bottom line is the AC is not sufficient, leak or no leak.
8/28/2025
Hee L. VERIFIED CUSTOMER
Good service and very kind peple
8/28/2025
Kathy B. VERIFIED CUSTOMER
Took care of me very quickly. Called Tuesday about 4:45 pm and was taken care the very next day. Very happy with service
8/28/2025
Brian V. VERIFIED CUSTOMER
Excellent service as always
8/27/2025
William D. VERIFIED CUSTOMER
my experience with Sarah Honda and Granville has always been positive
I have purchased two vehicles over the years
My service technician has been Dwain S
He has been so helpful for the years offering great advice, knowledgeable, responsive, efficient and respectful
in all my years, I have never had anyone so passionate and concerned about the customer. Best in class.
8/27/2025
Dwight E. VERIFIED CUSTOMER
Dwain always does a great job.
8/27/2025
Brian K. VERIFIED CUSTOMER
Handled our problem promptly and kept us up to speed on the progress.
8/27/2025
Jim V. VERIFIED CUSTOMER
Pleasant. Polite. Professional. Helpful beyond the required repair. Thanks.