Jesse was great and very professional. He is a great asset to honda!!!
7/6/2018
Abby A. VERIFIED CUSTOMER
I was told that the service would only take an hour. I was there for 2 hours. I had another appointment that I had to reschedule due to my service taking so long. I was told that the machine was giving the technician issues but by the time I was told that information they were almost done with my car. It is hard making appointments at certain times and then to have to reschedule due to an issue that isn’t in my control is not what I want to do.
7/6/2018
Kaye H. VERIFIED CUSTOMER
Dwayne in service is friendly and very good at his job.
7/3/2018
Tracy H. VERIFIED CUSTOMER
Jesse did a great job.
7/3/2018
Barbara S. VERIFIED CUSTOMER
Absolutely satisfied!!!
Dwain is top notch!
He ALWAYS goes way above and beyond!
Just today, I witnessed him retrieve an elderly lady’s misplaced “treasured” sweater from behind his desk so she wouldn’t have to search for it!
We know that both of our Honda Civics are in great hands while in Dwain’s care!!!
Thanks for asking! ????
7/3/2018
Hirut W. VERIFIED CUSTOMER
excellent job !!
7/3/2018
Mark H. VERIFIED CUSTOMER
Have had service with Dwain many times over the last 9yeats and he has always been fantastic to work with!
7/2/2018
Carol T. VERIFIED CUSTOMER
I was completely satisfied with my most recent apt. with Claudia. However, prior to this when she made my apt for this service..part 2 of my ac check. Instead of June 23, she made my apt. for June 22 at 4:30. When I learned about this, I told Jessie to make it for June 30th. Then when I double-checked it, he made it for June 29 at 4:30! I'm wondering if there is a problem in the scheduling software. Otherwise, I'm happy with your service. Thank you.
7/1/2018
Barb M. VERIFIED CUSTOMER
Randy was accommodating and helpful. There was an out of warranty issue with my vehicle that he resolved satisfactorily. I would recommend Serra and Randy to all
7/1/2018
Andrew G. VERIFIED CUSTOMER
Always happy with your service, thank you!
7/1/2018
Douglas R. VERIFIED CUSTOMER
Everything was done on time and in the cost discussed. Was grateful that Jesse found an extra coupon for me. The repairs were expensive and unplanned.
6/30/2018
Barbara S. VERIFIED CUSTOMER
The lock on 18 Odyessy lock was my fixed after two days at your shop and the lock continues to fail. No word when that will actually be fixed
6/29/2018
Ed /. VERIFIED CUSTOMER
Another great experience with Dwain Scheller and Serra Honda Grandville. Thank you!!!
6/29/2018
Paul B. VERIFIED CUSTOMER
The only concern was that the air pressure in the tires was not filled. Everything else went quite well
6/29/2018
Brenda G. VERIFIED CUSTOMER
She forgot about our appt. and so HOnda had to keep the car longer.
Was disappointed that almost a quarter tank of gas was used to test drive it.
Also surprised that a car wash was not performed....all our other cars have been Toyota....they NEVER had you pick up a dirty car.
6/29/2018
Matthew M. VERIFIED CUSTOMER
Dwain has integrity and he knows how to work with people; One comment: After a $400 service, I noticed that my high beams still did not work, and the Check DRL warning light remained active; during a follow up call a bit later,he told me that the doctor had indeed noticed that, and the cause was perhaps a cut wire somewhere. I just wish Dwain had let me know that while we were doing the final paperwork after the checkup.
He did go over the color-coded worksheet detailing tire pressure, etc, which I appreciated. :)
6/28/2018
Bradley F. VERIFIED CUSTOMER
Dwain is excellent at his job Always takes care of us.
6/28/2018
Gary /. VERIFIED CUSTOMER
Completely satisfied with the service and the continued contact from Dwain every step, what's with the new name though? What happened to Rivertown?
6/28/2018
Robert D. VERIFIED CUSTOMER
Very professional, courteous, and efficient
6/28/2018
Lavonne V. VERIFIED CUSTOMER
I was very impressed with the quick thorough job. Thank you very much. Mrs. Van Dine