Serra Honda Grandville Auto Repair Service

Dustin remembered me from the time I worked with him previously, and because of that, was able to help me with my car concerns in a very speedy manor. He took care of things promptly, even though he was busy, and I trusted that he was taking care of me.

Dustin did a great job. He is honest and knowledgeable. I will be back

Thanks, you were great as always!

We had a good service experience

Always appreciate the attentive service I get and the courtesy at which the service is presented.

Philip I had little interaction with. I spoke with Cody Korenstra, your Service Manager and was unsatisfied with the answers he gave me regarding the paint and finish on my HR-V. We are experiencing water spotting on a brand new car and he said that is common with the black color, especially on the HRV model. He said waxing it is the solution. I said if it is known that a certain model of your cars has an issue with the paint job then Honda should address it. He said you as a dealership could do nothing about it and gave me Honda's 800 number to deal with them. So I'm currently left on my own to wrestle with corporate Honda with no dealership support. Then I looked into this when I got home and found that paint quality is one of three known historical issues with the HRV and no one in sales ever said anything to us about that either while making our decision to purchase our car. "Here are the three most common problems for the Honda HR-V: 1 Low-quality paint 2 Complications with the accelerator 3 Loose or dislodged window gaskets" So our feelings about your dealership and Honda are quite poor right now as you can imagine. We recently influenced my brother and his wife to check you out and they bought a used Pilot off your lot. My wife's sister and her husband just bought a truck from you as well. We will be sending no one else your way. We would welcome your dealership response to our issue. You can call me at +****-****-xxxx. Respectfully, Jim Cooper

Helpful, professional and Quick

Cami did a great job in making sure everything went smoothly for the routine maintenance on my Honda Civic. Thank you! Barbara V

Dwain is always great to work with. So grateful that he was able to squeeze me in today.

Dwain is a cool dude, guys.

Answered all my questions promptly and the service was completed/updated on time.

Was pleasantly surprised at the thoroughness and simplicity of this location. The shuttle was a very nice amenity as well.

He responded very quickly.

Another 5 star visit courtesy of Dwain

Service was great!

Dustin was kind, helpful, informative, and supportive. I was grateful for his clear explanation of what would be done.

Please don't contact me. Service was minimal so I have no true option. Cami did her job.

Great friendly service!

The price was fair and reasonable. The time it took to make an appointment was too long.

The check in process did not meet my expectations based on the other times I had been in for service. 5 people standing in line for Dwain when there were 3 other service clerks with no customers. Really? Unbelievable. $50 to replace an engine air filter is outrageous.