Phil is always polite, very detailed and clear with the information he provides, and just an absolute joy to work with. I appreciate his consistent customer-centric guidance and high quality service approach.
Having worked with other agents at Serra and elsewhere, I can confidently say Phil is bar-none!
11/20/2025
Carole H. VERIFIED CUSTOMER
Plesant, knowledgeable, helpful young man. If I wasn’t retired, I’d try to hire him away.
11/20/2025
Jerry M. VERIFIED CUSTOMER
Service great. Camden easy to work with.
11/20/2025
Mike L. VERIFIED CUSTOMER
Dwain is a credit to Serra Honda. He is proficient in his job, thorough, and exceedingly kind. He is the best!
11/20/2025
Michael L. VERIFIED CUSTOMER
Great job Dwain!
11/20/2025
Victor W. VERIFIED CUSTOMER
This effort was by far the best we have ever had!!!!????????
11/20/2025
Kevin Z. VERIFIED CUSTOMER
Another excellent encounter at Serra Honda in grandville. Fast and courteous service.
11/20/2025
Glenn H. VERIFIED CUSTOMER
Phil .. is an Excellent service person. If I still had my 23 Supermarkets, I would hire Phil as my Vice President of Customer Services.
11/20/2025
Crystal W. VERIFIED CUSTOMER
Great service once again. Keep up the good work!
11/20/2025
Eddie F. VERIFIED CUSTOMER
Overall very good experience.
11/20/2025
Rosalyn C. VERIFIED CUSTOMER
Excellent service
11/20/2025
Jerilynn M. VERIFIED CUSTOMER
From the second I walked in till the second I left, I was well taken care of. Conner is a fabulous customer rep. I hope I always get him to assist me! Just disappointed that they don’t serve lunch in the waiting room! ????????. Love coming back home to after living in Florida. My Honda service was a nightmare. Not in Grandville. Fabulous service!! Thank you!
11/20/2025
Scott V. VERIFIED CUSTOMER
Great job!
11/20/2025
Scott B. VERIFIED CUSTOMER
Great customer service
11/19/2025
Nancy A. VERIFIED CUSTOMER
Thanks
11/19/2025
Marsha S. VERIFIED CUSTOMER
My service advisor, Cale, is the best! I also love getting a ride to work and being picked up when my car is ready. Serra Honda service is top notch!
11/19/2025
Mike N. VERIFIED CUSTOMER
Overall some of the worst customer service I have had. Felt like cattle during the initial visit for the warranty work. Then after my car broke leaving the parking lot I had to get my own ride home and wait a day for loaner. Not a single check in during the 12 additional days my car was waiting to get fixed. Only call was when it was done and there was no additional explanation of the situation. I never plan to visit this dealership again and plan to share this experience with others.