Serra Honda Grandville Auto Repair Service

Thanks for always doing an awesome job!!!!

Excellent service

The work was done promptly.

Keep up the great work!

I was treated with the best respect even though, I made a mistake bring the car in. Sometimes as a senior citizen mistakes happen. GREAT ADVISOR AND i WILL CONTINUE TO USE THIS DEALERSHIP FOR ALL AND FUTURE NEEDS.

Very professional!

Got me in quick after an unfortunate situation. Was empathetic and provided great customer service. Thank you

Dwain is a fantastic service rep, that's why our family continues to use Serra.

Cale had the service records immediately available for my 2010 Accord and was able to answer all of my questions, especially what service is coming up and what I need to plan for.

I get the best service. So helpful with all my questions. Phil is the best!

Dwain is the ultimate professional. I can always trust his knowledge and honesty.

Always a pleasant experience at Serra Honda. I needed an oil change and said I only had about an hour. They got me in quickly and only took about a half hour. I love my Honda Fit and the service I get at Serra Honda. Thank you.

air leaks in both front doors. They stated the problem has been fixed, driving Home both windows were still leaking air. I am not pleased you should read the repair paper work .

I was sent to a body shop to repair my door lock after a hour at your shop. I was quoted $1400 for a used door by you folks . I was upset about the 1/2,hour charge. I repaired it in 30 minutes with 3 new 6mm screws.

Great people. Great service.

Philip Price was really professional, kind and knowledgeable. He answered all of my questions, which I really appreciated, and offered helpful suggestions for future maintenance of the vehicle. I would not hesitate to recommend both him and Serra honda.

Excellent service and information shared with me!

Tim was very clear about the process and patiently answered my questions. Excellent representative of Serra Honda.

Cale is the best!

Yes!!! Cam was very professional and helped us as well as explained how your service department works. We were impressed by the quick repair in replacing our tire. We originally went to Fox Honda where we purchased the new 2025 Pilot Elite two weeks ago. I noticed a nail in the side wall and called the dealership, after being told over the phone they had 5 tires in stock, only to get there and be told they didn’t have the tire. They then told me that we would need to come back but did not know when they would get a tire in stock. We said that was unacceptable and asked how this happened? We were told “the computer said we had them, we don’t know what happened to the tires”. They offered no solutions until we asked to inquire into another dealer or tire shop. We were told “oh, I’ll have to check.” We were then told we could go drive to your dealership “across town, they have them”. We asked if the tire with nail is still on the car, they said “yes”, frustrated and aggravated we left. We drove the 13 miles carefully and while in route called Kevin in your parts department who confirmed you had the tire and would be waiting for us. Upon arriving, We explained the situation to Cam who was understanding and he assured us your service department would take care of us. I understand service, I am a retired career Fire Chief and understand of what it means to take care of people when bad things happen. That’s what we do. Unfortunately today, people lose sight of what service means. It is nice to know that your service department understands service and people like Cam are there to help. Thanks again and you now have a customer who will return when service is needed!