Bob is fantastic. So is Steve. I miss Chris, but feel like I am in great hands with these two - kudos on finding really great people.
12/8/2019
Richard S. VERIFIED CUSTOMER
Great service
12/7/2019
Mark M. VERIFIED CUSTOMER
Car was washed on the outside but not vacuumed. They took me last minute so I'm thankful but would have been extra pleased if the inside was vacuumed.
12/7/2019
Darius P. VERIFIED CUSTOMER
Bob was very supportive,informative and knowledgeable. Great sense of humor and make you feel comfortable coming into Acura.
12/7/2019
Mary D. VERIFIED CUSTOMER
I was very satified and extremely happy with Steve Duncan’s service and professionalism.
12/6/2019
June C. VERIFIED CUSTOMER
It is a pleasure doing business with everyone on the Acura team.
12/6/2019
Theresa S. VERIFIED CUSTOMER
There was suddenly a loud grinding noise coming from the rear of my vehicle which was cause for concern. Steven was able to accommodate my schedule to bring my car quickly for assessment and repair all the while keepong me in the loop. What I like best about my experiences at Northeast Acura is that I am always given a loaner car during the duration of the repair. That to me is a wonderful convenience. Thank you.
12/6/2019
Lisa D. VERIFIED CUSTOMER
Work was completed as scheduled, no attempts to upsell on additional services.
Stephen was a good service host and kept me informed and on time. I always enjoy a cup of coffee as I usually schedule morning appointments. Perhaps the dealership might consider offering one Gluten Free snack option.
12/5/2019
Yolanda V. VERIFIED CUSTOMER
Bob is extending accommodating and I respect & appreciate that level of customer service!
12/5/2019
Joan S. VERIFIED CUSTOMER
Yes the service was good so far.
12/5/2019
Ewa K. VERIFIED CUSTOMER
Professional service, as always!!!
12/5/2019
Daniel C. VERIFIED CUSTOMER
Steve did an excellent job very pleased.
12/5/2019
Marek G. VERIFIED CUSTOMER
The car was checked without delay.
12/4/2019
Minerva C. VERIFIED CUSTOMER
Still having the same issue with my vehicle. This is my first time here for service on this vehicle and I can't say that I have trust and confidence in the service provided. I am bringing the vehicle back to be looked at again and hopefully, they can correct the problem. Especially since services were not cheap to begin with!
12/4/2019
Brian F. VERIFIED CUSTOMER
Steven was prompt, friendly, informative and let me.know what was going on throughout my service.
12/4/2019
Erica M. VERIFIED CUSTOMER
Bob was fantastic. The service department was fantastic. I do want to mention an incident that occurred while I was waiting in the lobby for my car. While I was sitting in the lobby I hear some yelling coming from the business managers office. A woman was in there yelling at a man about how wrong he was in the way he was writing contracts. I was absolutely appalled at the way she was speaking to him. The woman had short brown hair and after looking at the website I believe it was Brenda Matisse who speaking to him that way. I was absolutely mortified for this man. I am a manager and never in a million years would I speak to one of my employees or any other human the way she spoke to him. Why she wouldn’t have closed the door before she started berating him is bewildering. Besides that the visit was pleasant.