I wish I had been told upon arrival that appointments would take well beyond the estimated time frame.
I understood why we couldn’t sit in the waiting area, but it would have been nice to have suggestions for public bathrooms, etc. I live over an hour away from Saratoga Honda and my appointment took almost 3 hours.
Also, it would have been nice to have the service representatives appear to take our health and well being seriously. How about wearing masks and gloves.
Those that wore gloves made it apparent that they were doing it solely for their safety- not the customers.
I was kind of nervous getting into my car. I used my antiseptic wipes to clean the steering wheel, etc.
Everything looked so scattered and panicked. Why were so many people given appointments?
It seemed if there were fewer customers, those that were there would have felt that their personal well being AS WELL AS THEIR VEHICLE was important.
However- after all my whining, I trust that the work that was done, was done well. I trust that, but boy- the impression given today was that inexperienced workers were thrown into jobs that they didn’t have a clue how to perform.
This was not my typical experience. And yes, I know, these are not typical times.
Take fewer appointments. Slow down and breathe. Wear protective items. Sound confident. Tell the truth about waiting times. Act calmly in order to calm your customers.
This crazy situation is not going to end overnight.
Prepare.
4/6/2020
Sue C. VERIFIED CUSTOMER
Thank you for the great service
4/6/2020
Debra B. VERIFIED CUSTOMER
Thank you for your prompt and courteous service!
4/3/2020
Katelynn B. VERIFIED CUSTOMER
Great service and my representative explained everything in great detail so I knew exactly what was going on!
4/3/2020
James C. VERIFIED CUSTOMER
Thank you!
4/3/2020
John A. VERIFIED CUSTOMER
Thank you for the service and keeping me informed of my vehicle status.
4/3/2020
Gina G. VERIFIED CUSTOMER
Very happy with Saratoga Honda.
4/3/2020
Andrea L. VERIFIED CUSTOMER
Thanks for great service; all went well
4/3/2020
Connor A. VERIFIED CUSTOMER
Was fantastic service.
4/2/2020
Yun H. VERIFIED CUSTOMER
very nice and friendly staff. Great job well done.
4/2/2020
Carol Ann. VERIFIED CUSTOMER
Great service as always!
4/2/2020
David M. VERIFIED CUSTOMER
Great service dispute virus issues.
4/2/2020
Jessica M. VERIFIED CUSTOMER
Melissa was able to get me a quick appointment, knowledgeable about my vehicle and prompt to get back to me. Excellent service, thank you.
4/1/2020
William M. VERIFIED CUSTOMER
Super team in a time of heightened anxiety due to Covid19..
They made my service experience safe and streamlined. I look forward to many more years of great service with Saratoga Honda. Thanks Melissa!
4/1/2020
Jon D. VERIFIED CUSTOMER
I was mostly kept informed on when work would be completed. I was told it would be done on Tuesday, so i called to make sure and after i called they said it would be Wednesday. I understand with the crazy world we live in now. Otherwise, i would definitely recommend
4/1/2020
Jennifer M. VERIFIED CUSTOMER
I had a wonderful, smooth experience. Thanks!!
4/1/2020
Lynn R. VERIFIED CUSTOMER
Always a good experience.
4/1/2020
Richard L. VERIFIED CUSTOMER
Tim was a pleasure to deal with and exceeded all my expectations !