Saratoga Honda Auto Repair Service Center

Your dealership is exceptional. Clean. Efficient. Friendly staff. Very impressive.

Everything was great!

Always treated as a valued customer.

Excellent visit! Thank you

Great service!

Brian was awesome and super friendly and professional. He not only did good job well but went above and beyond to help me with stuff that I needed assistance with regarding my vehicle. Great job, this is the reason I went with Saratoga Honda because the great things I've heard are totally true.

Ryan was super helpful and accommodating. My car was done at the time that was estimated. It is very convenient to have a loaner while work is being done.

Vickie was very courteous and prompt in responding to my situation. I really hope that the problem I had will not recur. I have always bought Honda for it’s reliability.

Done on time and ready when I arrived to pick it up.

Excellent and quick service. Very happy I purchased my car from Saratoga Honda,

It took almost one month to get my cars air conditioner compressor replaced. Which shouldn't have hone bad on 2017 vehicle. I will never buy another Honda nor recommend anyone to buy one. Three issues in less than two years on a new vehicle is ridiculous.

Great place, awesome people, fair price.

Great experience! Helpful staff and a terrific waiting area. It makes waiting for services a lot more enjoyable :-)

The best!

Tom is very knowledgeable and courteous.

Excellent customer service. Sorry that you’re not in Ohio!

Thank you for being so quick!

Always get service

: I had scheduled an appt to have a recall performed for my 2018 Civic. Upon arriving and speaking with the service adviser, she seemed to know little info on the recall I was there for. She then proceeded to ask me if I wanted my oil filter changed for what I thought was a recall to repair the HVAC system. I had asked about another letter I had received from Honda about the recall I was scheduled for, and what it entailed. The service manager had to explain to me the recalls and that they where for two separate issues, one for the HVAC, the other for a potential oil leak down into the cylinders due to this particular engine configuration. Only then did it make sense that there was an oil change involved with the recall. However it is absolutely RIDICULOUS that Honda is making owners pay for an oil filter and they are only paying for a spill and fill of oil. The writer then proceeded to give me a loaner, which was completely filthy inside, on fumes for fuel and never did a walk around to check for damage. Maybe this is also how you conduct business, and make people "call their insurance " to make them pay for damage to the loaners. Even Enterprise makes you do a walk around to inspect for prior damage. But none of that is the real reason I am COMPLETELY DISSATISFIED. I had called the Saturday prior to my appt to ask to have the tech look and see why I had several warning lights on my dash related to the Honda Sense safety features. The person I spoke with gladly added that concern, which somehow did not end up in the Service appt and again the writer seemed confused that I was mentioning it. When I was called to let me know my vehicle was done later yesterday afternoon, I was told there was a sensor for the Honda Sense that had malfunctioned and was not under warranty. I asked why, and the writer said "because the tech said there was damage to the car, and the sensor". I then became very upset and confused because there wasnt any damage to my car, except a hairline crack above the "H" emblem from when I first purchased the vehicle. She said when you come in the manager can show you and we will put the vehicle on the lift.I arrived to pick up the vehicle for the service manager to tell me there was an impact to the car, the front radar sensor was damaged and they were not repairing it. I was never able to look at the "damage" on the lift as promised and he continued to say the lower left of the bumper must have taken an impact and caused the sensor to become faulty. Again I became very upset and frustrated because again, not only is there n damage no one could actually take the 10 mins to show me. Apparently your technicians dictate what is repaired under warranty and not under warranty. My car has never been damaged, and no one even bothered to ask if it had been. The writer and manager just assumed I was going to take the fact they were not fixing the problem, and I was to go to a body shop. It absolutely 100% nonsense that Im going to involve my insurance company for a failed part under warranty. If my bumper had been damaged , I would understand why it wasnt covered.I came to your dealership to try and start a relationship with the service dept for my service needs, due to the **** service and completely unethical things other dealers try doing. (like $80 air filters when my filter was just changed, or $170 wiper blades for all 3 to be replaced) I understand I am not a long time customer, but you think you would want to make someone want to come back and have repeat business. especially since 3 of my family members have Hondas that will eventually need servicing. This just goes to show why dealerships have a bad name for being obnoxious , unconscionable shady people. I have worked in the Auto industry for 12 years and have learned that you never know who you are helping, and just what kind of impact a customer can have when they tell ANYONE who will listen not to go to Saratoga Honda, or even by a Honda, because no matter what if it breaks its not under their vague warranty.I honestly can not wait to tell ANYONE who asks about service at saratoga Honda. Not only do I see /encounter multiple people a day on a regular basis, but lots of people ask for advise on what cars to buy, where to get serviced etc., Especially knowing people with Hondas who are in contact also with lots of people. Maybe you should teach your writers to give less 50% brake discounts to customers and treat each one the same, because nowadays people have a really big influence on dealership traffic. Especially when CSI scores are so important , but apparently customer retention is not. I also can't wait to copy and paste this on social media, tell all the people I come in contact with doing Ride share , and let Honda know what kind of dealership they have represent them. Oh wait it doesnt matter apparently !!!!!!

Well done.