My service consultant initially told me my tire change would take 1.5 hours. At the 1.5 hour mark (why did it take so long to figure out there was this issue?) she came and told me that the tech had snapped my wheel stud and that, along with the wheel bearing and lug would need replacement. It was not until I called my father that she went back to talk to the tech to see what else could be done. It was extremely disheartening to be treated so terribly by a female sale consultant. To be told immediately that I'd need to replace and expensive part before seeing what other options there were with the tech seems reckless and careless and a good way to lose business. I bought my car at mohawk Honda but go to Saratoga Honda because it is more convenient and I have always been treated well. This incident has made me realize that perhaps I should just keep my business with mohawk and deal with the inconvenience.
12/1/2019
George P. VERIFIED CUSTOMER
Great experience,
Thank you
12/1/2019
Tammy B. VERIFIED CUSTOMER
I've leased with Honda for years and I've never paid over $100 for an oil change and tire rotation. I will be returning to D'ella Honda for service.
12/1/2019
April L. VERIFIED CUSTOMER
This was my first visit after being a long term customer at Mohawk Honda and I was pleasantly surprised!! Everyone I eencountered was very friendly, professional and went above and beyond to make my experience a great one!! Thank you very much!
11/30/2019
David M. VERIFIED CUSTOMER
It was fine. The prices were pretty high. The service took much longer than I was told. So you ask if it was excellent, and I have to say no. I’ll definitely shop around before going back. Hope this helps with your service.
11/30/2019
Duane S. VERIFIED CUSTOMER
Convenient & efficient. Service is always good
11/30/2019
Peter H. VERIFIED CUSTOMER
No problem
Thanks
11/30/2019
Susan S. VERIFIED CUSTOMER
They gave sound advice on an unforeseen problem
11/30/2019
William M. VERIFIED CUSTOMER
Look in ng for trade in value on my 2015 Honda civic EX. 149000 miles.
11/30/2019
Charlotte K. VERIFIED CUSTOMER
Always have a great experience with Saratoga Honda!!
11/30/2019
Jeffrey R. VERIFIED CUSTOMER
Fixed my tire and took care of me. And Lorna Doones always hit the spot
11/30/2019
Deena W. VERIFIED CUSTOMER
Everyone here is very professional . Kyle is great . Very personable - awesome customer service rep!
11/29/2019
Katherine H. VERIFIED CUSTOMER
Thank you for determining what the tire pressure light being on meant. I appreciate your your taking care of it and informing me as to what happened and why. Your service was very fast and well done
11/28/2019
Frederick B. VERIFIED CUSTOMER
Also great service and timely appointments
11/28/2019
Jan M. VERIFIED CUSTOMER
Tim was outstanding in making my service visit completely relaxed, informed and timely. His warm personality and thorough knowledge was engaging and reassuring. Saratoga Honda should bottle what he offers and spread it around the dealership!
11/28/2019
Vicki M. VERIFIED CUSTOMER
I had questions and everything was explained to me and the service was very prompt ... as always ... all the staff were very helpful and pleasant ... that’s why I travel all the way from Kingston to do my service with Saratoga Honda ... you guys are the best! Happy holidays!
11/28/2019
David M. VERIFIED CUSTOMER
Tim was professional, pleasant and knowledgeable. Great job.
11/28/2019
David M. VERIFIED CUSTOMER
Tom P very polite and helpful
11/28/2019
Mitchell R. VERIFIED CUSTOMER
bought new tires and tire pressure indicator came on later the same day. Pressure was at 28 psi when specs call for 36 PSI. Cabin pollen air filter was changed, and glove compartmentDoor was not properly reassembled. However, service rep Ryan Southwood was top notch