Jaime Nava was exceptional! Jaime was very empathetic and went out of his way to make the experience personable. Jaime demonstrates exceptional customer service during my visit, which guaranteed my return to Cerritos Nissan. Your company should be proud to have someone like Jaime representing your brand.
1/27/2019
Joe F. VERIFIED CUSTOMER
Service was outstanding
1/27/2019
ALFREDO L. VERIFIED CUSTOMER
Exelent service advicer!
1/27/2019
SERGIO S. VERIFIED CUSTOMER
Well done
1/27/2019
Kevin H. VERIFIED CUSTOMER
Eric is a fantastic service team member. He is always looking out for what’s best for the customer.
1/27/2019
Christian G. VERIFIED CUSTOMER
Mr. Vasquez was great as always...
1/27/2019
FRANK S. VERIFIED CUSTOMER
Thank you
1/26/2019
BOBBY W. VERIFIED CUSTOMER
He was great friendly helpful fixed both my lights
1/26/2019
Salvador R. VERIFIED CUSTOMER
Professional and helpful answered all my questions quickly
Time promise was right on.
Great person.
Thanks.
1/26/2019
Rita M. VERIFIED CUSTOMER
Courtesy and fast service. Car was washed that I didn't recognize that it was my car.
1/26/2019
Agustina M. VERIFIED CUSTOMER
Everything went well
1/26/2019
Karina M. VERIFIED CUSTOMER
The rep was reluctant to assist me at the beginning. Without even checking began to quote me prices or costs it could potentially be just to check for the issues I was bringing my vehicle in. It wasnt until I persistently asked to check what type of coverage or maintenance plan that he then advised I had some Platinum MMP coverage and his tone and willingness to help changed. He tried to cover himself that because I had this Platinum MMP plan he was going to check my vehicle thoroughly "as a courtesy". All your customers should be treated as if a "Platinum". I was very disappointed in how I was treated
1/26/2019
LATISHA M. VERIFIED CUSTOMER
Mike is AWESOME!!
1/26/2019
Claudia S. VERIFIED CUSTOMER
Kenneth always is very attentive. It was my second time going to get services and he always gives it 1000%
Thank you Kenneth
1/26/2019
Brianna S. VERIFIED CUSTOMER
Ken at the beginning was kind and genuine and then things turned for the worse when he started trying to push up sales on me. It's understandable that his job is to let me know maintenance required on my vehicle but when I have to say no 3 times and that I have no money outloud in front of a group of people, that is too embarrassing to describe. Ken also told me one of the upgrades was ONLY $17, and "how can [I] not have $17?". He does not know my story and has no right to try to force me to spend money I don't have, after expressively saying no multiple times. Peter the manager got involved and I was able to speak my concerns to him but I wanted to leave this review to make sure it is dealt with properly. Ken provided terrible customer service and I WILL NOT be returning to Cerritos Nissan because of him.
1/26/2019
LESLIE JANET. VERIFIED CUSTOMER
Miguel took his time to help my husband and I out regarding our concern with the vehicle. I had made an appointment, but for some reason it didn't show in your system and Miguel was kind to check us in and not turn us away. Still a minor problem to have checked out but he needs to find me a rental car first.
1/25/2019
Marcelino G. VERIFIED CUSTOMER
Eric was very helpful
1/25/2019
Werner R. VERIFIED CUSTOMER
Thanks Mr. **** for all your support.
1/25/2019
MARTIN R. VERIFIED CUSTOMER
Tony was very helpful and has great customer services
1/25/2019
Carmen E. VERIFIED CUSTOMER
Great service. Took longer than expected but very satisfied with everything.