Although the service was great ( Jaime) it was weird. I had to wait 30 min to see a service advisor. They only had one guy helping what looked like 20 people in line. They said the manager (John Meyer) had his whole staff except one, in a staff meeting. This to me is strange. There is usually a staff meeting before the shift or they would split the meeting up into two groups. The person who helped me was great. But to have 20 customers wait because you guys shut the office down from 11-1 is crazy! People take time out of there day to get a oil change some take their lunch. Fortunately, my car came out right on time so I could pick up my son from school. So fro the most part my experience was ok but for the service advisor I put down it was exceptional. But really I don’t think I want to come back.
11/2/2021
NICK P. VERIFIED CUSTOMER
When I returned to get my car, I was in line with 6 other customers with only one service representative available. I understand that all organizations have meetings, but this should've been planned better. Some of the customers waited over 30 min, though it wasn't that long for me. Not Eric's fault!
11/2/2021
Sol S. VERIFIED CUSTOMER
Edward is really accommodating and attentive to the needs of client.His attitude is commendable
11/1/2021
Alesia F. VERIFIED CUSTOMER
Everyone at Nissan Cerritos are amazing. Eric Adamson is very detail on asking questions about what you need,very helpful,and guide you to the right thing you need for your service of your vehicle. I appreciate his advice,and his hard work. Great Job team Nissan of Cerritos ????
Alesia F
10/31/2021
Robert B. VERIFIED CUSTOMER
I always look forward to discuss my car service issues with Eric. He makes sure all my requests are completed.
Regards
Roberr
10/31/2021
GERARDO F. VERIFIED CUSTOMER
Very good on time as he said.
10/31/2021
Gervis Q. VERIFIED CUSTOMER
Great!!
10/31/2021
Jason H. VERIFIED CUSTOMER
Eric went above and beyond. We will continue to have our Nissan Leaf care for by Cerritos Nissan under Eric’s coordination and management. We will also come by to Cerritos for our future purchases. Thank you.
10/31/2021
Mayra S. VERIFIED CUSTOMER
Excellent customer service from Tony. I highly recommend him for all your car services.
10/31/2021
Raquel E. VERIFIED CUSTOMER
I really appreciate Jaime always so supportive and helpful to my need with questions about My my carr special because I have a urgent to fixes my carr. So happy thanks Jaime R nava ..
10/31/2021
Diana G. VERIFIED CUSTOMER
Wonderful service by Edward. Very professional and polite. Thank you so much!
10/31/2021
Mike P. VERIFIED CUSTOMER
Service was great Edward Ortiz is the best I definitely will be booking all future car needs with him great job Nissan
10/31/2021
John F. VERIFIED CUSTOMER
Tony is a pro! Nothing new. Don't lose him. He's a great employee
10/31/2021
Luz P. VERIFIED CUSTOMER
None.
10/30/2021
GERARDO F. VERIFIED CUSTOMER
Yes Brian was very good!!!
10/30/2021
Thelma A. VERIFIED CUSTOMER
Jacob was very attentive and offered great customer service.
10/30/2021
Carolina H. VERIFIED CUSTOMER
I WAS SOLD SERVICES I DID NOT NEED NOR CAME IN FOR.
10/30/2021
Kaya S. VERIFIED CUSTOMER
I appreciate you filling up my tires and the extra care for my vehicle. The only slight complaint I have is that I came back to get my car because it was done but it took over 30 minutes for it to come to the front. There was a miscommunication and they tagged my car with the wrong number so the person who got my car had to keep looking and I felt really bad for him lol. Aside from that, I think excellent service was done today so thanks :)
10/30/2021
Juliane M. VERIFIED CUSTOMER
As always, Tony Fears and Cerritos Nissan never disappoints!