Cerritos Nissan Auto Repair Service Center

Brian is helpful, thorough, and friendly!

I left my car for a week before I had an answer. And way way way to expensive. Went somewhere else and saved over 50%

Was not able to do my service, apparently servce took longer than I expect it.

Tony takes care of me whenever I come in for service.

Exceptional service!

Tony provided me with above exceptional service. I will be looking for him each time that I visit Cerritos Nissan. Please keep him no matter what it takes. He is awesome.

Jacob is just fantastic. I couldn’t ask more of him. My only issue is with the Service Tech who serviced my vehicle on my October maintenance service. Because he failed to tighten the oil filter properly, My vehicle developed a serious oil leak which resulted in a oil stain on my garage floor, not to mention the fact that my car was running with inadequate oil.

My wife took the vehicle to the dealership and she was so happy to get a service from her advisor, Carlos Fuentes. He is your great asset.

Great and professional service

It's always a pleasure to take my car to Mr. Vasquez. I really appreciate his honesty and recommendations. Thank you Mr. Vasquez...

Good, satisfied

Awesome advisor very helpful rust worthy and reliable. Great job!!!

Jonathan was wonderful ! Excellent customer service

Mr. Brian Guillen Service Rep. was truly honorable in provided service support on 11/30/19, early in the morning with a warm smile and welcoming reception which leaves me in confidence for future service. Thank you and Happy Holidays to all Nissan reps like Abraham A. and Anthony H. in sales and finance. Pamela

Took car in for noise, they changed the brakes, makes less noise, but still makes a noise when driving. emailed manager about problems below but no response from management. Not sure why I keep coming back. Also problems in the past... The short version- Had an extended warranty- drivers door lock stopped working intermittently but was working when I brought it in. They said film it not working. I did. Showed them, they said it’s working now so we can’t replace it (Why’d you ask me to film it?). Fast forward 2 years and it stops working completely. bring it in, we don’t have the part but we’ll order the part (I paid for the part when it was ordered). I bring it back, leave it there for 3 hours and they call- it’s the wrong door! Stupid mistake (why’d it take 3 hrs to figure that out it was the wrong side??). I Pay for an Uber back and get my car (now I’m out actually money bc of your mistake). we’ll order the correct part they say AND call when it’s in. No call. I bring it back again a month later and go straight to parts to see if the part is there. They say there is a problem, manager comes and talks to me- says I need to pay for it, showed him my receipt that I already paid for it- he ask me where the wrong door part is- how would I know?? After 30 minutes of discussion- he gives me the part. I leave the car again, walk to the dr come back, wait 2 hrs, they say the car is ready- show me the lock- it doesn’t work (I’ve wasted about 4 hrs of my time). seriously- the mechanic replaced the lock but didn’t ensure it actually worked??? they take the car to the back again, another 30 minutes pass- They say it’s not the lock- it’s the actuator? That’s almost $500 plus labor. So, I’ve brought the car in twice- for nothing! Paid for ubers to get back up there for nothing- hours wasted. Why didn’t the mechanic know it was the actuator before ordering 2 wrong parts and wasting everyone’s time. So, the car has been there three times to have the lock fixed and it still doesn’t work. Now, I need to pay over $500 to get a working lock. I’ve lost all faith in your mechanics and dealership. The amount of negotiations it took between departments to get the part I paid for then get a refund for the wrong part you ordered was over an hour of time. Employees running between different departments, enough paperwork to kill 3 trees- I’m so done. It just a ridiculous parade of incompetence. I've wasted hours of my time and money for ubers to still not have a working lock!!!

Great service and Carlos is very professional

Very well pleased with the customer service experience I received from Victor Silva Diaz

El attention personal de Victor Silvia Diaz

My family has been going to Tony for years. Very busy Sunday but treated me like I was his only customer with attentive and thoughtful service. Could not give any higher praise to Tony for his years of exceptional service.

Victor was very helpful and considerate of my personal needs.( I had my 7 month old granddaughter with me) He was prompt and efficient.Thank you.